Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

TANYA PRETORIUS

North Bay,Canada

Summary

I am a highly motivated and dynamic individual who will settle for only the best performance from my team and myself. To take every day as a challenge. To make every challenge an objective to succeed in my objectives.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Team Leader - Client Service

Nedbank Limited - Nedcor Group
  • Worked with customers to understand needs and provide service
  • Cash Management of Branch
  • Account payments (procurement) for branch
  • Client Service & Retention
  • Ensure compliance
  • Do all account payments of the branch (group procurement)

Customer Services Manager

Nedbank Limited - Nedcor Group
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Stand in for Branch Manager
  • Cash Management of Branch
  • Account payments (procurement) for branch
  • Client Service & Retention
  • Running of the Branch
  • Cash Management of the branch
  • Profit & Losses - Budget Control
  • Ordering of Stationery
  • Maintain a High Audit standard

Teller Controller / Branch Manager

Nedbank Limited - Nedcor Group
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Teller Duties
  • Running of the Branch
  • Migration of NBS to Peoples Bank
  • Cash Management of the branch
  • Profit & Losses - Budget Control
  • Ordering of Stationery
  • Maintain a High Audit standard
  • Relationship management
  • Cost to income management
  • Client service & Retention

Teller Controller

Nedbank Limited - Nedcor Group
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Stand in for Branch Manager
  • Cash Management of Branch
  • Account payments (procurement) for branch
  • Client Service & Retention

Sales Consultant

Nedbank Limited - Nedcor Group
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Selling of all Bank products
  • Client service & Retention to 100%
  • Standing in for Sales Manager

Controller

Nedbank Limited - Nedcor Group
  • Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures
  • Client service and retention
  • Maintain a high audit standard
  • Relationship management
  • Sales of all financial products
  • Budgets
  • Cost to income management
  • Meeting targets
  • Managing staff

Teller & Enquiry Clerk

Nedbank Limited - Nedcor Group
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • All teller & Enquiry Duties
  • Client service and retention

Teller

Nedbank Limited - Nedcor Group
  • Checked amount details and fraud markers for transaction papers such as checks and money orders
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Turned in excess cash to maintain drawer security

Accounts Payable Clerk

KIA OF NORTH BAY & North Bay Cycle and Sports
09.2021 - Current
  • Checks all vouchers and obtains appropriate payment approval
  • Prepares accounts payable checks
  • Posts all open items in accounts payable on a daily basis
  • Prints all accounts payable reports and maintains all accounts payable files
  • Reconciles statement and the ledger making sure that payments are consistent with dealership schedules
  • Reconciles cash schedule
  • Maintains petty cash system
  • Stocks in New and Used Vehicles
  • Communicates cash requirements for payable dates to the office manager
  • Audits freight bills against freight inquiries
  • Analysis vendor accounts
  • Answers all vendor inquiries
  • Reconciles bank balances on a daily basis
  • Reconciles time cards, prepares work sheets for the office manager, and posts payroll on a weekly basis
  • Posts flat rate flag sheets on a weekly basis
  • Assists in monthly closings
  • Prepares analysis of accounts, as required
  • Assists with accounts receivable and special projects, as necessary
  • Maintains a professional appearance and a neat work area
  • Other duties as assigned
  • Warranty Claims for Kia

Office Administrator

Dupuis Properties
04.2021 - 02.2021
  • Respond to and properly direct calls & emails
  • Perform Administrative duties
  • Maintain account receivables
  • Rental Account statements
  • Petty cash
  • Bank Deposit - All rent payments
  • Notices to tenants
  • Landlord Tenant board files and hearings
  • Service Issues
  • Receptionist duties

Owner

Danya Kennels
06.2013 - 10.2020
  • Kept records of animal health, medical treatment and injections and growth progress
  • Client files and Invoices
  • Client support and advise with new puppies
  • Administration of Business
  • Respond to calls and emails
  • Handling my own Facebook page and Website
  • Close working relationship with Vet

Debtors Clerk

Strapping & Profile Manufacturing
03.2012 - 06.2013
  • Properly processed deposits, withdrawals and payments for customers daily
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Coordinated daily cash reconciliation in high-volume location
  • Processing of all Transactions related to debtors
  • Monthly Reconciliation
  • Sending out Monthly Statements to clients
  • Debt Collection

Sales Co-Ordinator - Personal Loans

Nedbank Limited - Nedcor Group
08.1997 - 12.2009
  • Increased customer satisfaction
  • As the Sales Co-ordinator I am responsible for driving the sales of Personal Loans for the Pretoria region
  • The job purpose is to manage people to deliver on client service and to drive sales to increase revenue of the division and the group, the sales will be driven mainly through below the line marketing
  • Client service and retention
  • Maintain a high audit standard
  • Relationship management
  • Sales Management
  • Performance Management
  • Marketing Management
  • Updating of all spreadsheets for the month with our figures
  • Motivate staff
  • Ordering of all stationery & Marketing items for staff
  • All other office duties.

Dental Assistant & Receptionist

Dental Surgeon - Dr Christo van der Merwe
01.1996 - 07.1997
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk

Education

High School Diploma -

High School Carletonville
Carletonville, Gauteng
11.1994

Skills

  • Managing performance
  • Management Duties
  • Office duties
  • Admin Skills
  • Microsoft office
  • Cash Management
  • Receptionist experience
  • Property Management
  • Implementing Strategy
  • Building Relationships
  • Initiative
  • Teamwork
  • Managing conflict
  • Diversity Sensitivity
  • Fast learner
  • Computer literacy
  • Transparency
  • Fast Learner
  • Excellent with Systems
  • Account Management
  • Adaptability and Flexibility
  • Organizational Skills

Certification

  • Service Plus
  • Leadership Effectiveness Achievement program
  • First Aid Level 1
  • MS Window Basic
  • Ms PowerPoint
  • Mastering Outlook
  • MS Access level 2
  • Literal Thinking
  • Business Presentation skills
  • Problem Solving & Decision making
  • Effective speaking & Presentation program
  • Customer Care Program
  • Basic PC Skills
  • Money Laundering Control Awareness
  • Conflict Management
  • Microsoft Office

Languages

English
Elementary

Timeline

Accounts Payable Clerk

KIA OF NORTH BAY & North Bay Cycle and Sports
09.2021 - Current

Office Administrator

Dupuis Properties
04.2021 - 02.2021

Owner

Danya Kennels
06.2013 - 10.2020

Debtors Clerk

Strapping & Profile Manufacturing
03.2012 - 06.2013

Sales Co-Ordinator - Personal Loans

Nedbank Limited - Nedcor Group
08.1997 - 12.2009

Dental Assistant & Receptionist

Dental Surgeon - Dr Christo van der Merwe
01.1996 - 07.1997

Team Leader - Client Service

Nedbank Limited - Nedcor Group

Customer Services Manager

Nedbank Limited - Nedcor Group

Teller Controller / Branch Manager

Nedbank Limited - Nedcor Group

Teller Controller

Nedbank Limited - Nedcor Group

Sales Consultant

Nedbank Limited - Nedcor Group

Controller

Nedbank Limited - Nedcor Group

Teller & Enquiry Clerk

Nedbank Limited - Nedcor Group

Teller

Nedbank Limited - Nedcor Group

High School Diploma -

High School Carletonville

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TANYA PRETORIUS