Tanya Louise Peters
North York,ON
Summary
Accomplished Director of Operations at St. Crispins Daycare Centre, adept in strategic planning and operations management, significantly improved operational efficiency. Skilled in leadership, fostering team collaboration, and implementing cost-control measures, achieving notable savings. Demonstrated excellence in quality assurance and staff development, driving organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
St. Crispins Daycare Centre
2021.08 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors and suppliers to improve collaboration and ensure alignment with business requirements.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
Program Manager
Macklin House Daycare Centre
2020.02 - 2021.08
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Coached team members on productivity strategies to accomplish challenging goals.
- Championed best practices in project management, fostering a culture of continuous improvement.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Interacted with customers and clients to identify business needs and requirements.
- Devised creative solutions to critical customer and user needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Program Supervisor
Chabad Of Midtown
2018.09 - 2019.03
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Implemented quality assurance measures to maintain high standards in service delivery across all programs under supervision.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
Supervisor
Victoria Village Childcare Centre
2001.01 - 2018.08
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Solicited customer feedback to identify and improve on areas of weakness.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
Education
No Degree - Early Childhood Education
Seneca College of Applied Arts And Technology
North York, ON04.2003
High School Diploma -
Earl Haig Secondary School
North York, ON06.1996
Skills
- Operational Efficiency
- Operations Oversight
- Strategic planning and execution
- Business Management
- Quality Assurance
- Leadership training
- Performance Analysis
- Schedule oversight
- Risk Mitigation
- Operations Management
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Staff training/development
- Staff Management
- Hiring and Onboarding
- Performance Improvements
- Relationship Building
- Customer Relations
- Effective leader
- Business Leadership
- Staff hiring
- Organizational Structuring
- Employee Motivation
- Recruitment
- Budget Development
- Staff Development
- Goal Setting
- Policy Development and Enforcement
- Management Team Building
- Delegating Work
- Staff Scheduling
- Schedule Management
- Administrative Management
- Delegation
- Training Management
- Payroll Administration and Timekeeping
- Employee Scheduling
- Contract Administration
- Inventory Management
- Records Organization and Management
Languages
English
Full Professional
Certification
College of ECE in good standing
First Aid and CPR training
Timeline
Director of Operations
St. Crispins Daycare Centre
2021.08 - Current
Program Manager
Macklin House Daycare Centre
2020.02 - 2021.08
Program Supervisor
Chabad Of Midtown
2018.09 - 2019.03
Supervisor
Victoria Village Childcare Centre
2001.01 - 2018.08
No Degree - Early Childhood Education
Seneca College of Applied Arts And Technology
High School Diploma -
Earl Haig Secondary School
College of ECE in good standing
First Aid and CPR training
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