Tanya O'Toole
Waterloo,ON
Summary
Dedicated restaurant professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
General Manager
The Neighbourhood Group
10.2021 - Current
- Responsible for overseeing the day to day operations of the restaurant
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Field Operations Manager
Recipe Unlimited Corporation
09.2022 - 02.2023
- Building trustworthy relationships with Franchisees
- Conducted store visits and audits to ensure compliance with brand standards
- Analyzed profit and loss statements and scorecards
- Presented location results and profit and loss results to executives
- Built business plans for locations to strive for future success
Restaurant General Manager
Burger King
03.2019 - 09.2021
- Responsible for the day to day operations of the restaurant.
General Manager
Kelseys Original Roadhouse
02.2016 - 01.2019
- Responsible for the day-to-day leadership and management of the restaurant
Assistant General Manager
Casey's Bar & Grill
04.2004 - 02.2016
- Primary back up to the General Manager and owner
Education
High School Diploma -
Kitchener Collegiate Institute
Kitchener, ON06.1998
College diploma - Law and Security Administration Program
Conestoga College
Kitchener, ON01.2001
Skills
- CUSTOMER BEHAVIOR (10 years)
- MICROSOFT OFFICE (6 years)
- Schedule Management
- Team training and development
- Team Leadership
- Client Relations
- Customer Relations
- Operations Management
- Restaurant Management
- Inventory Control
- Food Safety
- Profit & Loss
- Restaurant Experience
- Labor Cost Analysis
- Recruiting
- Business Development
Timeline
Field Operations Manager
Recipe Unlimited Corporation
09.2022 - 02.2023
General Manager
The Neighbourhood Group
10.2021 - Current
Restaurant General Manager
Burger King
03.2019 - 09.2021
General Manager
Kelseys Original Roadhouse
02.2016 - 01.2019
Assistant General Manager
Casey's Bar & Grill
04.2004 - 02.2016
High School Diploma -
Kitchener Collegiate Institute
College diploma - Law and Security Administration Program
Conestoga College
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