Tanya Nagel
Port Alberni,BC
Summary
Dynamic contractor with extensive experience at SPD Contracting Inc and Serendipity Painting and Design Inc. recognized for delivering high-quality projects on time and within budget. Proven ability in project management and customer service, fostering long-term client relationships and enhancing safety compliance. Adept at multitasking and problem-solving, driving repeat business through exceptional service and attention to detail.
Overview
24
24
years of professional experience
Work History
Contractor
SPD CONTRACTING INC
08.2023 - Current
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Hired and oversaw subcontractors to meet project needs.
Manager on Duty
THE LOFT TOFINO
10.2001 - 10.2002
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Contractor
SERENDIPITY PAINTING AND DESIGN INC
04.2018 - 08.2023
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Kept site work safe and in line with budget, schedule, and applicable building codes.
- Hired and oversaw subcontractors to meet project needs.
- Created and managed project plans, timelines and budgets.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Managing Director
WBC CONSTRUCTION LTD
07.2007 - 06.2019
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
- Promoted a culture of continuous learning by investing in employee development programs and resources.
- Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
International Sales Manager
NAGAARD SAWMILL LTD
11.2002 - 03.2015
- Retained Number% of clients and brought in Number new clients resulting in increased revenue and improved customer satisfaction scores.
- Traveled from Location to Location to reach customers in international markets.
- Improved sales techniques and made sales pitches to Number potential clients per quarter.
- Developed relationships with clients and potential clients to improve business growth.
- Collaborated with Regional Sales Managers to make strategic sales decisions.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Optimized pricing structures based on market research findings, leading to improved profit margins without sacrificing competitiveness or customer satisfaction.
- Built lasting relationships with industry influencers to keep abreast of emerging trends and drive positive brand positioning in target markets.
- Maintained a high level of industry knowledge, attending conferences and engaging in continuous professional development to stay ahead in the ever-changing global marketplace.
- Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.
Waitress Supervisor
SALTLIK
03.2001 - 09.2001
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
Education
Administration And Accounting - Accounting And Finance
DISCOVERY COLLEGE
Port Alberni, BCGraduate Certificate -
ALBERNI DISTRICT SECONDARY SCHOOL
Port Alberni, BC06.1997
Skills
- Attention to detail
- Customer service
- Time management
- Problem-solving
- Worksite safety
- Safety compliance
- Residential construction
- Project management
- Painting and finishing
- Quality control
- Construction estimating
- Commercial construction experience
- Blueprints
- Decision-making
- Multitasking and organization
- Adaptability and flexibility
- Building codes compliance
- Invoicing and billing
- Proposal management
Languages
English
Professional Working
Volunteer
I am a director with Funtastic Alberni since 2013 striving for raising funds locally for programs and groups in our community.
I am the President of Alberni Junior Baseball and have put great efforts to improving youth sport in the Alberni Valley.
Timeline
Contractor
SPD CONTRACTING INC
08.2023 - Current
Contractor
SERENDIPITY PAINTING AND DESIGN INC
04.2018 - 08.2023
Managing Director
WBC CONSTRUCTION LTD
07.2007 - 06.2019
International Sales Manager
NAGAARD SAWMILL LTD
11.2002 - 03.2015
Manager on Duty
THE LOFT TOFINO
10.2001 - 10.2002
Waitress Supervisor
SALTLIK
03.2001 - 09.2001
Administration And Accounting - Accounting And Finance
DISCOVERY COLLEGE
Graduate Certificate -
ALBERNI DISTRICT SECONDARY SCHOOL
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