Summary
Overview
Work History
Education
Skills
Languages
Volunteer
Timeline
background-images

Tanya Nagel

Port Alberni,BC

Summary

Dynamic contractor with extensive experience at SPD Contracting Inc and Serendipity Painting and Design Inc. recognized for delivering high-quality projects on time and within budget. Proven ability in project management and customer service, fostering long-term client relationships and enhancing safety compliance. Adept at multitasking and problem-solving, driving repeat business through exceptional service and attention to detail.

Overview

24
24
years of professional experience

Work History

Contractor

SPD CONTRACTING INC
08.2023 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Hired and oversaw subcontractors to meet project needs.

Manager on Duty

THE LOFT TOFINO
10.2001 - 10.2002
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Contractor

SERENDIPITY PAINTING AND DESIGN INC
04.2018 - 08.2023
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Hired and oversaw subcontractors to meet project needs.
  • Created and managed project plans, timelines and budgets.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.

Managing Director

WBC CONSTRUCTION LTD
07.2007 - 06.2019
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
  • Launched innovative products/services that captured new market share while maintaining competitive pricing structures.
  • Promoted a culture of continuous learning by investing in employee development programs and resources.
  • Increased employee retention rates by creating positive work environment and offering competitive benefits and career advancement opportunities.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

International Sales Manager

NAGAARD SAWMILL LTD
11.2002 - 03.2015
  • Retained Number% of clients and brought in Number new clients resulting in increased revenue and improved customer satisfaction scores.
  • Traveled from Location to Location to reach customers in international markets.
  • Improved sales techniques and made sales pitches to Number potential clients per quarter.
  • Developed relationships with clients and potential clients to improve business growth.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Set objectives and led sales team to achieve aggressive global sales goals.
  • Optimized pricing structures based on market research findings, leading to improved profit margins without sacrificing competitiveness or customer satisfaction.
  • Built lasting relationships with industry influencers to keep abreast of emerging trends and drive positive brand positioning in target markets.
  • Maintained a high level of industry knowledge, attending conferences and engaging in continuous professional development to stay ahead in the ever-changing global marketplace.
  • Coordinated closely with product development teams to provide feedback from clients, informing improvements in design, quality, or functionality.

Waitress Supervisor

SALTLIK
03.2001 - 09.2001
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.

Education

Administration And Accounting - Accounting And Finance

DISCOVERY COLLEGE
Port Alberni, BC

Graduate Certificate -

ALBERNI DISTRICT SECONDARY SCHOOL
Port Alberni, BC
06.1997

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Worksite safety
  • Safety compliance
  • Residential construction
  • Project management
  • Painting and finishing
  • Quality control
  • Construction estimating
  • Commercial construction experience
  • Blueprints
  • Decision-making
  • Multitasking and organization
  • Adaptability and flexibility
  • Building codes compliance
  • Invoicing and billing
  • Proposal management

Languages

English
Professional Working

Volunteer

I am a director with Funtastic Alberni since 2013 striving for raising funds locally for programs and groups in our community.


I am the President of Alberni Junior Baseball and have put great efforts to improving youth sport in the Alberni Valley.

Timeline

Contractor

SPD CONTRACTING INC
08.2023 - Current

Contractor

SERENDIPITY PAINTING AND DESIGN INC
04.2018 - 08.2023

Managing Director

WBC CONSTRUCTION LTD
07.2007 - 06.2019

International Sales Manager

NAGAARD SAWMILL LTD
11.2002 - 03.2015

Manager on Duty

THE LOFT TOFINO
10.2001 - 10.2002

Waitress Supervisor

SALTLIK
03.2001 - 09.2001

Administration And Accounting - Accounting And Finance

DISCOVERY COLLEGE

Graduate Certificate -

ALBERNI DISTRICT SECONDARY SCHOOL
Tanya Nagel