Passionate dedication to the foundational implementation and integration of patient and family centered care within Health PEI. Significantly experienced in all patient experience matters within HPEI and committed to the future growth and expansion of this integral portfolio.
Central point of contact for any patient, family or support people requiring assistance through the health system. Skilled collaborator and strong advocate for patients and their families with all encounters focused through a patient centered lens. Critical knowledge of; the complexities of the health system, facilitators and barriers to access, and the experienced journey of those in our care. Excellent communication abilities, with a keen focus on relationship building among system leadership, department of health, and the bridge to connect all resources (internal and external) to assist with directing patients throughout the system. Assisted in development and updating of policies. Interim duties to support the patient experience portfolio include working closely with patient and family partners, assisted in recruiting, interviewing, orientation and training of new partners, co-chair of the patient and family advisory council, and chair of the Patient and family Centered care steering committee.
Specialist level certification in the patient focused care of clients living with Type 1 and 2 Diabetes. In working with the pediatric and obstetrical populations thoughtful consideration and approach to management given in acknowledgement of the broader sense of the patient, family unit, determinants of health and communities in which they live. Collaborated with all team members and patients to ensure optimal care. Participated in policy and program development. Trained and evaluated new staff and students.
Managed kitchen staff, planned and implemented menus, supervised meal production, portion control, and provided support for carbohydrate counting. Supervised and evaluated dietetic interns.
Developed and delivered course specific curriculum with a focus on the principles of adult education. Evaluated and accommodated a variety of methodology to ensure students learning needs were met. Performed fair, evidence based evaluation and constructive feedback.
2024 Level 2 case Management, UPEI
2024 Harvard Manage Mentor, Harvard Business Publishing
2024 Trauma informed Care Certification, Alberta Health Services
2024 Just Culture Champion Training, Health PEI
2022 Level 1 Case Management, McMaster University
Supporting Realistic Behavior Change
Mental Health First Aid Canada
Computer skills: Microsoft office, Excel, Group wise, PSMS, ISM, CIS
2021-present Member of Atlantic Patient Centered Care Collaborative
2021-present Member of World Café, Patient Relations National group
2021-current current co-chair of the Health PEI Patient and Family Advisory Council
2021-current Current Chair of Patient and Family Centered Care Steering Committee current chair
2021-current Member of the Patient Medical Neighborhoods and Community Partner working group
2021-current Member of Health PEI patient navigators' community of practice
2011-2021 Member of the Diabetes Pediatric working group
2018-2021 President Eliot River Home and School
Martha St.Pierre
Chronic disease Consultant
Department of Health and Wellness
902 218 9381
Marion Dowling
Chief Nursing, Professional Practise and Quality Officer
Health PEI
902 620 3010
Kim Bustard
Former Patient Experience Manager
902 393 2141