Tanya Mueller
Fort Frances
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Owner/Manager
Hallett Brewing
07.2023 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Ensured all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Collaborating with local businesses to support one another, and help local economy
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service Representative
Mark's Work Wearhouse
11.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Participated in training programs to enhance product knowledge and customer service skills.
Associate Director of Sales
Stella&Dot Family Of Brands
09.2015 - 08.2018
- Mentioned newly hired employees by explaining tactics for building sales pipelines.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Directed schedule of weekly projects and anticipated timeline's for milestones and completion dates.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Exceeded quarterly quotas consistently by employing effective time management strategies and prioritizing high-value prospects.
- Developed accurate forecasting models to predict future sales trends, allowing for proactive adjustments to business strategy.
Server
Saint Augustine's
08.2010 - 04.2015
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Placed reservations through phone and email
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Bartending when needed
- Cicerone server certified
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Upsold customers and optimized table-turns, outperforming wait staff average sales
Host Server
Rocky Mountaineer
03.2013 - 10.2014
- World Class Training
- Team meetings every morning before guests boarded the train to ensure all information needed was given before departure
- 75 passenger carts
- History and knowledge of Canadian Railway to inform guests along the journey
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Guided guests to appropriate seating for party size, provided with menus and 5 star service.
- Answered customers' questions about hours, seating, current wait time and other information.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Checked dining and serving areas every 5 min to verify proper cleanliness and readiness for guests.
- Safety procedure check list and guidelines always followed
Veterinary Assistant
Granville Island
04.2011 - 02.2013
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Triaged incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate surgeon or treatment area.
- Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Collected tissue, feces, blood and urine samples for examination and analysis.
- Prescribed medications to sick and injured animals to resolve health problems and ease pain.
Education
Veterinarian Assisting
Ashworth College
Norcross, GASome College (No Degree) - Theatre Arts
Algonquin College
Ottawa, ONHigh School Diploma -
Osgoode Township High School
Ottawa, ONSkills
- Leadership Training
- Facilitating Business Expansion
- Developing Marketing Strategies
- Increasing Brand Recognition
- Employee Onboarding
- Display set up
- Networking
- Complaint resolution
- Mentoring and coaching
- Effective Sales Strategies
- Engaging Presentation Skills
- Event promotion
- Relationship building
- Small business operations
- Customer relations
- Strategic planning
Timeline
Owner/Manager
Hallett Brewing
07.2023 - Current
Customer Service Representative
Mark's Work Wearhouse
11.2021 - Current
Associate Director of Sales
Stella&Dot Family Of Brands
09.2015 - 08.2018
Host Server
Rocky Mountaineer
03.2013 - 10.2014
Veterinary Assistant
Granville Island
04.2011 - 02.2013
Server
Saint Augustine's
08.2010 - 04.2015
Some College (No Degree) - Theatre Arts
Algonquin College
High School Diploma -
Osgoode Township High School
Veterinarian Assisting
Ashworth College
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