Tanya Moscall
Winnipeg
Summary
Dynamic entrepreneur and skilled massage therapist with a proven track record at Serendipity Massage. Expert in customer relations and cash flow optimization, enhancing client satisfaction and business growth. Successfully developed strategic partnerships and implemented innovative marketing strategies, resulting in a 20% increase in repeat business. Adept at building strong relationships and ensuring regulatory compliance.
Overview
3
3
years of professional experience
Work History
Owner
Serendipity Massage
09.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
- Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Developed and maintained strong supplier relationships to ensure product quality and timely delivery.
- Ensured compliance with all regulatory requirements, avoiding penalties and fines.
Remedial Massage Therapist
Serendipity Massage
09.2022 - Current
- Supported injury recovery for athletes, implementing targeted sports massage therapies.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
- Utilized trigger point therapy and myofascial release techniques to address clients'' specific pain points, contributing to improved mobility and pain reduction.
- Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Developed strong relationships with local businesses for mutually beneficial cross-promotion opportunities.
- Continuously expanded knowledge of current industry trends by attending professional development courses on advanced massage techniques and modalities.
- Provided prenatal massage services to expectant mothers, alleviating discomfort associated with pregnancy while promoting relaxation.
- Reduced clients'' stress levels by incorporating relaxation techniques into each therapy session.
- Streamlined appointment scheduling processes, resulting in increased bookings and improved customer experience.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided clear, concise instructions to clients to prepare for massage services.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Analyzed postural assessments and range of motion.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Performed sanitization tasks to keep massage environment clean and safe.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
Education
Registered Massage Therapy - Massage Therapy
Robertson College
Winnipeg06-2022
Physical Therapy Aide - Physical Therapy Aide
Stratford Career Institute
09-2012
Travel Agent - Travel Agent
Robertson College
Winnipeg09-2000
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Business administration
- Cash flow optimization
- Capital pursuit
- Partnership development
- Regulatory compliance
Languages
English
Full Professional
Spanish
Elementary
Timeline
Owner
Serendipity Massage
09.2022 - Current
Remedial Massage Therapist
Serendipity Massage
09.2022 - Current
Registered Massage Therapy - Massage Therapy
Robertson College
Physical Therapy Aide - Physical Therapy Aide
Stratford Career Institute
Travel Agent - Travel Agent
Robertson College
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