Tanya McQueen
Cambridge,ON
Summary
Professional and experienced Medical Administrator with excellent work ethic and leadership qualities. Strong focus on coordinating team efforts and achieving operational efficiency. Skilled in patient scheduling, electronic health records management, organization and time management. Known for reliability, adaptability, and working hard to get the job done. Extensive background working in the home care and social work fields. Helping others in and around the community has always been important and fulfilling.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SUPPLY ADMINISTRATOR
Wellington Catholic District School Board
03.2024 - Current
- Supply Administrator for both elementary and secondary schools; with travel to schools in Guelph, Fergus, Elora, Rockwood, Erin, Arthur, and Mount Forest.
- Programs used daily are Power School, Smart Find, Outlook, Word, and Excel.
- Complete daily attendance in the morning and afternoon for the Safe Arrival program. Call parents regarding discrepancies and unverified absences.
- Notify teachers and buses of early and after school pick-ups by parents.
- Assist students with injuries sustained on playground such as wound care and ice packets for bumps; inform parents and request pick up if needed.
- Positively communicate with staff, students and families.
- Answer phones, forward calls, take messages, paging.
- Type up memos, letters, and other documents as requested.
- Photocopy documents, assemble work books, organize files and OSR's, and print off paperwork as requested.
- Handle sensitive information discreetly, maintaining strict confidentiality at all times.
MEDICAL ADMINISTRATOR
McMaster University ~ Dept. of Surgery
07.2023 - 12.2023
- Sole Administrator for three Otolaryngologists in the ENT Clinic at Hamilton General Hospital.
- Using EMR daily, working with systems such as EPIC, Outlook, Word, and Excel.
- Coordinate and manage patient scheduling, including appointment setting, cancellations, and follow-up calls.
- Manage doctor's clinic schedule and personal calendar.
- Cancel clinics when asked and re-book patients accordingly.
- Answer phones, faxing, scanning, emailing, data entry.
- Typing up work letters for patients, faxing off prescriptions, ordering office supplies.
- Booking post-op follow up appointments for patients after surgeries.
- Developed and maintained effective communication with patients, staff and other medical professionals.
- Check 'In Basket' and Message Board for tasks to be completed as per providers.
- Work alongside Booking Clerks, Nurses, and Management to ensure the clinic runs smoothly.
REGISTRATION & REFERRAL CLERK
Guelph General Hospital
03.2020 - 12.2022
- Registration & Referral Clerk in the Bariatric Clinic, alternating every other week between registering at front desk and booking referrals in separate office. Following hospital wide Covid protocols daily.
- Using Meditech as main program for hospital to register and update demographics, as well as Outlook, Word, Excel, and OBN.
- Working collaboratively with a team of Nurses, Dietitians, Social Workers, and Surgeons. Pull charts for next day appointments with team, and fill with appropriate papers.
- Create new patient charts, register same day appointments, file away alphabetically and by year.
- Answering multi-line phone system, checked and returned voicemails, forward calls to appropriate staff, fax off discharge letters, record no shows, document unpleasant conversations as incident reports.
- Set up virtual appointments and classes, create and send out link, monitor and schedule patients for follow up appointments with team members or doctors. Book interpreters if needed.
- Manage staff schedule and block spots for time off and vacations.
- Print off Bariatric referrals from the OBN and give to resource nurse for approval. Call patients to set up first set of appointments, educate patients about program and what is expected, explain dietary changes, email all forms/paperwork needed.
- Working with surgeon's personal secretaries to set up surgical clinic days, and call patients with appointments.
- Daily faxing, filing, scanning, photocopying, ordering office supplies, selling Opti-Fast supplements, and processing payments.
- Assisted in Ambulatory Care and Covid Centre when needed.
MEDICAL OFFICE ADMINISTRATOR
Frederick Street Medical Clinic
12.2018 - 03.2020
- Front desk administrator for a 7 Physician Family practise.
- Working on an EMR system using Telus PS Suite.
- Patient scheduling, registered patients upon arrival, verified OHIP, answered multi-line phone system and answering questions, forwarding calls, taking messages, checking voicemails.
- Worked the after hours clinic 2 evenings a week with doctor on call.
- Coordinated patient appointments and follow-up care with physicians.
- Created and maintained patient medical records.
- Check electronic faxes and print off reports, distribute mail into each doctors mailbox, scanned documents into patient charts.
- Complete vitals such as Blood Pressure, Temperature, Weight, Height, and Urine Dips and record into patient chart.
- Maintained a clean and healthy working environment
Education
College Diploma - Medical Office Administration
Westervelt College
Kitchener, ON10-2018
College Diploma - Educational Assistant
Education Direct Correspondence College
Montreal, QC01-2003
High School Diploma -
Galt Collegiate Institute
Cambridge, ON06-1997
Skills
- Customer service
- Medical Terminology
- Data entry
- Organized & Detail Oriented
- Patient confidentiality & discretion
- Conflict resolution strategies
- Patient & Employee Scheduling
- Electronic medical records
- Strong verbal & written communication
- Filing system organization
- Report writing
Certification
- First Aid / CPR
- Safe Food Handler's Certification
- Intramuscular Injection Course
- WHMIS
- Health & Safety in the workplace
- UMAB, NVCI, TCI
Timeline
SUPPLY ADMINISTRATOR
Wellington Catholic District School Board
03.2024 - Current
MEDICAL ADMINISTRATOR
McMaster University ~ Dept. of Surgery
07.2023 - 12.2023
REGISTRATION & REFERRAL CLERK
Guelph General Hospital
03.2020 - 12.2022
MEDICAL OFFICE ADMINISTRATOR
Frederick Street Medical Clinic
12.2018 - 03.2020
- First Aid / CPR
- Safe Food Handler's Certification
- Intramuscular Injection Course
- WHMIS
- Health & Safety in the workplace
- UMAB, NVCI, TCI
College Diploma - Medical Office Administration
Westervelt College
College Diploma - Educational Assistant
Education Direct Correspondence College
High School Diploma -
Galt Collegiate Institute
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