TANYA MCILROY
social services caseworker
Toronto,ON
Summary
Empathetic and compassionate Social Services caseworker with 16+ years experience in assisting vulnerable client groups and families within the Ontario Works benefits program and within the commuity.
Overview
16
16
years of professional experience
Work History
Ontario Works Liaison
Division of Community and Social Services
Toronto, ON
06.1999 - 06.2005
- Achieved successful placement opportunities for Community Placement recipients exceeding office program targets in each year by 25%
- Coordinated and implemented all community participation special events and projects, including: Volunteer Fairs, Information Sessions
- Facilitated Resume workshops - contacted potential employers for training and placement of clients
- Promoted understanding of Ontario Works legislation with community partners by delivering presentations office and District wide
- Reviewed Community Participation practices and made final recommendations for the Ontario Works Manual
Income and Employment Caseworker
Division of Community and Social Services
Toronto, ON
06.1992 - 06.1998
- Analyzed public assistance applications in accordance with the Ontario Works Act and Ontario Disability Support Program legislation and determined eligibility for benefits
- Effectively managed a portfolio of two hundred clients
- Provided front line conflict mediation and resolution in Emergency situations including client complaints and disputes.
- Compiled and verified client information by contacting landlords, employers, and financial institutions in accordance with MFIPPA guidelines
- Oversaw responsible expenditures of public funds, processed collection of overpayments
- Investigated and compiled evidence, prepared witness statements and liaised with Legal Division for court proceedings
Beneficiary Attendant
Miriam Home and Services
Montreal, QC
01.1989 - 05.1992
- Provided care and support for residents with Intellectual Disabilities, Autism Spectrum and Severe Behavior Disorders
- Improved resident outlook and daily living through compassionate care
- Observed residents for changes in physical, emotional, mental or behavioral condition and injuries
- Implemented resident care service plans
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
Education
Customer Service & Effective Communication -
03.1992
Non-Violent Crisis Intervention -
03.1992
Bachelor of Arts - Applied Social Science
05.1991
Graduated with Distinction
Hélène Quevillion Institute
1989
Skills
- Fluent in French
- Strong customer service
- Advocacy skills
- Applicant support and service
- Time management
- Active listening
Languages
French
Timeline
Ontario Works Liaison - Division of Community and Social Services
06.1999 - 06.2005
Income and Employment Caseworker - Division of Community and Social Services
06.1992 - 06.1998
Beneficiary Attendant - Miriam Home and Services
01.1989 - 05.1992
Human Resources Development Canada - Customer Service & Effective Communication,
National Crisis Prevention Institute - Non-Violent Crisis Intervention,
Concordia University - Bachelor of Arts, Applied Social Science
Non-Abusive Psychological & Physical Intervention - , Hélène Quevillion Institute
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