Tanya-Marie Lazazzera
Ottawa,ON
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at NTT BPO Manulife and Sunlife Contracts. Skilled in active listening and critical thinking, adept at mentoring new hires and excelling in high-stress situations. Demonstrated ability to exceed performance metrics, ensuring superior customer experience and efficient problem resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NTT BPO Manulife and Sunlife Contracts
05.2022 - Current
- Provided detailed company information to customers upon request.
- Addressed issues promptly, enhancing overall customer experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exceeded performance metrics
Merchandiser
Home Depot
02.2021 - 02.2022
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic
Upholsterer
Meubles Reno
08.2020 - 02.2021
- Provided detailed company information to customers upon request.
- Addressed issues promptly, enhancing overall customer experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exceeded performance metrics
Education
Upholstery, Furniture Refinishing, And Constructio -
Ecole Des Metier Meubles
Montreal, QC06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Staff training
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
NTT BPO Manulife and Sunlife Contracts
05.2022 - Current
Merchandiser
Home Depot
02.2021 - 02.2022
Upholsterer
Meubles Reno
08.2020 - 02.2021
Upholstery, Furniture Refinishing, And Constructio -
Ecole Des Metier Meubles
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