Summary
Overview
Work History
Education
Skills
Languages
I recently moved to Alberta from Nova Scotia
Timeline
Generic

Tanya Mac Pherson

Spruce Grove,AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

28
28
years of professional experience

Work History

Office Administrative Assistant

Best Buy Homes
07.2023 - Current
    • Streamlined office processes by implementing efficient filing and organizational systems.
    • Reduced errors in documentation by meticulously proofreading and editing written materials.
    • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
    • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
    • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or text.
    • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
    • Responded to inquiries from callers seeking information.
    • Provided clerical support to company employees by copying, faxing, and filing documents.
    • Maintained office supplies inventory by checking stock and ordering new supplies.
    • Sorted, opened, and routed mail and deliveries to meet business requirements.
    • Created and maintained databases to track and record customer data.

Department Manager

Loblaws Superstore
03.1996 - 01.2023
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers
  • Reduced operational costs through effective budget management and resource allocation.
  • Communicated with managers of other departments to maintain transparency.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

Education

Medical Office Administration -

Compu College
Halifax, NS
06.1994

Skills

    • Leadership and Supervision
    • Inventory control
    • Scheduling
    • Billing and Invoicing
    • Database Entry
      • Customer Engagement
      • Operations Management
      • Problem-solving abilities
      • Attention to detail
      • Organizational skills

Languages

English
Elementary

I recently moved to Alberta from Nova Scotia

I am enjoying exploring all Alberta has to offer. I am looking forward to camping and seeing the mountains this summer.

On my time off I spend time with my family enjoying the outdoors and taking in all nature has to offer.

Timeline

Office Administrative Assistant

Best Buy Homes
07.2023 - Current

Department Manager

Loblaws Superstore
03.1996 - 01.2023

Medical Office Administration -

Compu College

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Tanya Mac Pherson