Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Recent Achievements
Languages
Timeline
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Tanya Lu

Tanya Lu

Toronto,ON

Summary

Results-driven technology leader with expertise in DevOps, Cloud, and Agile transformation. Proven track record of leading large teams, optimizing system performance, and driving innovation to deliver scalable, business-aligned solutions. Skilled in stakeholder management, strategic planning, and complex project execution.

Overview

4
4
years of professional experience

Work History

Cloud DevOps Delivery Manager

TELUS
04.2024 - Current
  • Managing a $6.5M annual budget, supporting 5 squads across National Compensation and Loyalty Rewards platforms
  • Driving cloud-based performance testing to ensure system resiliency and year-round "peak sales readiness"
  • Leading full-scale Agile, DevOps, and Cloud transformation to optimize team structure, workflows, and automation

Cloud DevOps Delivery Manager

TELUS
01.2021 - 03.2024
  • Led a 3-year cloud and DevOps transformation program for the enterprise communication platform, serving 15M customers and sending 1M messages daily
  • Modernized to a cloud-based real-time and batch platform, migrating Adobe Campaign Classic (ACC) and implementing GCP-native microservices
  • Integrated Adobe Enterprise Platform (AEP) and Adobe Journey Optimizer (AJO), enabling reusable SMS/email capabilities and reducing costs
  • Partnered with marketing to support 500K+ daily campaign messages, enhancing email and SMS-based marketing strategies
  • Optimized DevOps efficiency using SRE best practices with tools like GCP console logs, Dynatrace, PagerDuty, and BigQuery
  • Improved time to market by reducing planning cycles (quarterly → bi-weekly), increasing deployment frequency (monthly → multiple times/day), and automating testing
  • Cut testing costs by 25% ($206K saved in 2023) by implementing Karate automation, improving accuracy and coverage
  • Simplified a fragmented platform into a unified “plug-and-play” communication system
  • Boosted team morale, increasing pulse check scores from 70% to 80% through engagement and team-building initiatives

Education

Honours Computer Science - Business Option

University of Waterloo
Waterloo, ON
06.2006

Skills

  • Problem Solving & Innovation
  • DevOps, Agile & Cloud Transformation Leadership
  • Cross-Functional Collaboration
  • Effective Stakeholder Communication
  • Project & System Migration Leadership

Hobbies and Interests

  • Dancing and playing piano
  • Photo book creation
  • Video editing

Recent Achievements

  • Earned Google Digital Leader Certification, 2024
  • Received "Extraordinary Performance" at TELUS, 2019 - Present

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Limited Working
Japanese
Elementary

Timeline

Cloud DevOps Delivery Manager

TELUS
04.2024 - Current

Cloud DevOps Delivery Manager

TELUS
01.2021 - 03.2024

Honours Computer Science - Business Option

University of Waterloo

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Tanya Lu