Tanya Lindsay
Picton,ON
Summary
Skilled in customer service and Microsoft Office Suite, I excelled at Ray's Power Equipment by enhancing customer loyalty and streamlining operations, demonstrating critical thinking and computer proficiency. Trained teams and managed high-stress situations, significantly improving guest satisfaction and operational efficiency without exceeding a 55-word limit.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ray's Power Equipment
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Directed scheduling and tracking of work orders to streamline operational processes.
Front of House Supervisor
Wellings of Picton
02.2022 - 05.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Oversaw inventory management processes for Front of House supplies, ensuring adequate stock levels are maintained at all times without excess waste or costs incurred.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
Master Sandwich Artist
SUBWAY®Restaurants
12.2013 - 02.2022
- Participated in promotional events and special offers throughout the year, driving sales growth within the store.
- Stayed up-to-date with menu offerings changes while promptly incorporating them into daily sandwich production.
- Provided exceptional customer service by addressing concerns or issues promptly and professionally.
- Maintained a clean and organized work area, adhering to food safety regulations and promoting a positive environment.
Education
High School Diploma -
Prince Edward Collegiate Institute
Picton, ON06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Appointment scheduling
- Microsoft Office Suite
- Account management
Languages
English
Native or Bilingual
Certification
Smart Serve Certified
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Customer Service Representative
Ray's Power Equipment
05.2024 - Current
Front of House Supervisor
Wellings of Picton
02.2022 - 05.2024
Master Sandwich Artist
SUBWAY®Restaurants
12.2013 - 02.2022
High School Diploma -
Prince Edward Collegiate Institute
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