Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Leroux

King City,,ON

Summary

Highly-motivated and committed to optimal customer experiences. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively while unsupervised, capable of multitasking in hectic high intensity environments. Devoted to giving every client a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Club Well
King City, Ontario
02.2024 - Current
  • Providing optimal customer service with attention to detail
  • Troubleshooting and resolving complex customer service issues.
  • Computer skills: Microsoft Office, JANE, Mariana Tek, and P.O.S
  • Communicating and using active listening, delivering the highest quality of care

Patient Care Coordinator

The Centre for Biological Medicine
Richmond Hill, Ontario
04.2019 - 12.2023
  • As Patient Care Coordinator, answering phones and scheduling appointments, facilitating New Patient Intakes while creating a safe and nurturing environment with a special emphasis on customer satisfaction and retention using Jane
  • created a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed using Jane.
  • Communicated with co workers via Slack
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Provided emotional support to patients during difficult times.
  • Obtained informed consent and payment documentation from patients and filing in JANE software
  • Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements by using JANE software
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Received and resolved patient inquiries or complaints.

Lead Administrator and Head Registrar

The Centre for Ayurveda and Indian Systems of Healing
Toronto, Ontario
03.2016 - 04.2018
  • Lead Registrar for the School at The Center for Ayurveda
  • Facilitated the switch from MINDBODY to JANE software for the clinic.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Communicated with faculty to ensure course availability and scheduling.
  • Provided support to students regarding academic requirements and procedures.
  • Resolved student inquiries related to registration and enrolment issues.
  • Processed applications for admission and maintained accurate records.
  • Facilitated communication between faculty members, advisors, administrators and students.
  • Organized events such as open houses aimed at prospective students.
  • Responded promptly to inquiries from the public regarding registrar services.
  • Ordered and restocked supplies in line with budget limits and office needs.
  • Manager providing hands-on training and coaching for junior staff on office policies and regulations.
  • Met needs of physicians and other treating team members in a timely manner.

Education

Bachelor of Arts - English Literature

McGill University
Montreal, QC

Teaching Certificate

Toronto Montessori Institute
Richmond Hill,ON

Skills

  • Optimal Customer Service
  • Excellent Communication skills
  • Extensive Availability days,evenings,weekends
  • Computer and Cataloguing skills
  • Interpersonal Skills
  • Problem-solving Capabilities
  • Adaptability
  • Organizational Skills: sorting, filing, cataloguing

Timeline

Customer Service Representative

Club Well
02.2024 - Current

Patient Care Coordinator

The Centre for Biological Medicine
04.2019 - 12.2023

Lead Administrator and Head Registrar

The Centre for Ayurveda and Indian Systems of Healing
03.2016 - 04.2018

Bachelor of Arts - English Literature

McGill University

Teaching Certificate

Toronto Montessori Institute

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Tanya Leroux