Tanya Leaf
Parkland County,Canada
Summary
Versatile and self-motivated professional with a diverse background in client service, administrative operations, and problem-solving. Skilled at independently learning new competencies and consistently achieving outcomes in high-stakes financial settings. Known for attention to detail, resourcefulness, and strong pattern recognition.
Overview
2026
2026
years of professional experience
Work History
Billing Administrator
Gateway Mechanical Services
Edmonton
09.2021 - 05.2025
- Verified invoice accuracy by cross-referencing multiple data sources in SAMPro.
- Managed billing for multimillion-dollar clients including Walmart and Safeway/Sobeys with complex contract stipulations.
- Implemented refrigerant usage reporting process in collaboration with CBRE, expediting invoice approvals.
- Recovered outstanding payments worth several hundred thousand dollars by overseeing insurance billing transitions.
- Investigated and resolved invoice discrepancies, contributing to improved billing procedures and AR collections.
- Generated accurate invoices using billing software and maintained records systematically.
- Collaborated with service teams to verify job details for accurate billing.
- Reviewed contracts to ensure compliance with billing policies and procedures.
- Trained new staff on billing processes and customer service standards consistently.
- Reviewed and processed customer invoices, ensuring accuracy of data entered into billing system.
- Coordinated with other departments such as accounting, sales, and collections to resolve billing disputes quickly.
- Drafted correspondence to customers regarding changes in services or fees associated with their accounts.
- Assisted with the development and implementation of new billing systems and processes.
- Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
- Worked with team members to identify and develop process improvements.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled or entered report discrepancies found in financial records.
- Performed financial calculations for amounts due, interest charges and balances.
- Reduced financial discrepancies by verifying accounting statements.
Registered Orthodontic Dental Assistant
Smile Spot Orthodotics
Edmonton, Alberta
- Handled front desk operations at multiple dental clinics / 6 years, managing scheduling, billing, insurance claims on behalf of patients, and accounts receivable across multi-practitioner offices.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Set up operatory rooms prior to each appointment; prepared materials needed for procedure being performed.
- Kept track of treatment information in patient records.
- Gathered and documented patient medical and dental histories and vital signs.
- Updated patient records with new data and treatment information.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
- Assisted dentist with completing procedures.
- Reviewed medical histories with patients prior to beginning any type of treatment procedure.
- Assisted orthodontist with patient treatments, including taking x-rays and impressions.
- Greeted patients warmly upon arrival in a friendly manner, making them feel comfortable before their appointment began.
- Provided chairside assistance during treatment procedures such as bonding brackets to teeth and placing archwires.
- Collaborated with team members to optimize daily operations and patient care.
- Managed appointment scheduling and coordinated patient follow-ups efficiently.
- Recorded accurate patient information in electronic health records system.
- Verified insurance coverage for each patient prior to beginning any type of treatment plan.
- Answered phones promptly and professionally while scheduling appointments or providing information regarding services offered by the practice.
- Explained dental services and payment plans to help patients make informed decisions.
- Filed insurance claims accurately following established protocols for processing paperwork.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Documented patient records with procedures performed and added notes taken to charts.
- Prepared bills and completed insurance forms using system software.
Education
Payroll Compliance Professional (PCP) -
National Payroll Institute (NPI)
06.2025
Bookkeeping -
Open University
Dental Assisting Diploma plus Orthodontic Module -
N.A.I.T
High School Diploma -
Stony Plain Memorial Composite High School
Skills
- Attention to detail
- Pattern recognition
- Problem-solving
- Self-starter
- Dependable
- Quick learner
- Resourceful
- MS Office
- Word
- Outlook
- Teams
- Excel
- Service Channel
- Verisae
- Ariba
References
- Cody Oldford, Director of Operations, Alberta, Gateway Mechanical Services, 1-800-414-4929 ext 4499, 780-818-2860, coldford@gatewaymechanical.ca
- Shelby Skakun, 780-996-0977, shelbyskakun@gmail.com
- Lisa MacLean, 403-463-8375, Lisatofts@gmail.com
Skills
Attention to detail, Pattern recognition, Problem-solving, Self-starter, Dependable, Hard-working, Quick learner, Resourceful, Creative, MS Office, Word, Outlook, Teams, Excel, Service Channel, Verisae, Ariba
Timeline
Billing Administrator
Gateway Mechanical Services
09.2021 - 05.2025
Registered Orthodontic Dental Assistant
Smile Spot Orthodotics
Payroll Compliance Professional (PCP) -
National Payroll Institute (NPI)
Bookkeeping -
Open University
Dental Assisting Diploma plus Orthodontic Module -
N.A.I.T
High School Diploma -
Stony Plain Memorial Composite High School