Tanya Lacharity
Englehart,On
Summary
Skilled cleaning team member bringing years of experience in commercial. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.
Overview
12
12
years of professional experience
Work History
Customer Service-Janitorial
Earlton Timbermart
07.2021 - Current
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Administration Assistant
Temiskaming Office Pro
01.2021 - 07.2021
- Managed office operations, customer invoicing, data entry, and inventory updates.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Offered technical support and troubleshot issues to enhance office productivity.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
Administration • Accounts Payable/Receivables
Brownlee Equipment
02.2016 - 08.2020
- Processed accounts, managed customer and vendor issues, and prepared financial documents.
- Increased efficiency in accounts receivable management by creating organized system for tracking incoming payments and issuing timely reminders to clients.
- Supported audit preparations by organizing financial documents, ensuring proper record-keeping, and addressing auditor inquiries promptly.
- Facilitated smooth month-end closing procedures by preparing journal entries, reconciliations, and adjusting necessary balances.
- Provided exceptional customer service when handling billing inquiries from clients, resulting in increased satisfaction rates among account holders.
Customer Service • Cashier
Earlton Timber Mart
09.2012 - 02.2016
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Early childhood education -
Northern College - Haileybury Campus
Haileybury, ON08.2010
OSSD -
Englehart High School
Englehart06.1994
Skills
- Customer service
- Data entry
- Accounts payable/receivable
- Call management
- Inventory updates
- Time management
- Communication
Multitasking
Organizational Skills
Decision-Making
References
- Bethany Marques, Controller, Earlton Timbermart, 1-249-991-0062
- Giselle Loranger, Controller (retired), Brownlee Equipment, 1-705-679-3196
- Brett Williams, Manager, Temiskaming Office Pro, 1-705-840-8332
Timeline
Customer Service-Janitorial
Earlton Timbermart
07.2021 - Current
Administration Assistant
Temiskaming Office Pro
01.2021 - 07.2021
Administration • Accounts Payable/Receivables
Brownlee Equipment
02.2016 - 08.2020
Customer Service • Cashier
Earlton Timber Mart
09.2012 - 02.2016
Early childhood education -
Northern College - Haileybury Campus
OSSD -
Englehart High School
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