Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya Krantz

Stratford,ON

Summary

Dynamic hospitality professional with extensive experience at The Boars Head, recognized for exceptional customer service and guest engagement. Proven ability to enhance client satisfaction through personalized interactions and strong multitasking skills. Proficient in point of sale operations, fostering a welcoming atmosphere that encourages repeat business. Committed to delivering outstanding dining experiences.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Server

Work Pub and Eatery
12.2024 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and organized dining areas to uphold restaurant hygiene
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • worked efficiently and effectively in a fast paced environment utilizing excellent communication skills to provide exceptional guest experiences

Registered Massage Therapist

Self-employeed
09.1998 - Current
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.
  • Contributed to business growth by assisting with marketing efforts, including social media promotion and community outreach events.
  • Fostered a loyal clientele base through exceptional service, compassionate care, and consistently delivering positive results in addressing clients'' wellness goals.
  • Expanded professional knowledge through continuous education in advanced massage techniques, industry trends, and best practices.
  • Improved client satisfaction by delivering customized massage therapy sessions tailored to individual needs.

Server

The Boars Head
04.2021 - 07.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Server

Sids
09.1994 - 03.2002
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Education

Registered Massage Therapist - Massage Therapy

D'Arcy Lane School of Massage Therapy
London
06-1998

Skills

  • Strong work
  • Guest engagement
  • Exceptional customer service
  • Hospitality service expertise
  • Point of sale operation
  • Service prioritization

Certification

Smart Serve

Timeline

Server

Work Pub and Eatery
12.2024 - Current

Server

The Boars Head
04.2021 - 07.2024

Registered Massage Therapist

Self-employeed
09.1998 - Current

Server

Sids
09.1994 - 03.2002

Registered Massage Therapist - Massage Therapy

D'Arcy Lane School of Massage Therapy

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Tanya Krantz