Tanya Karpenko
Victoria,BC
Summary
Highly organized and results-oriented Office Manager and Consultant with a proven ability to drive sales growth and cultivate positive client relationships. I excel at managing diverse client needs, implementing effective sales strategies, and delivering exceptional customer service in both B2C and B2B environments. My strengths include strong oratorical, organizational, and communication skills, with extensive experience in public speaking to audiences of over 30 people. I'm a self-disciplined professional committed to achieving objectives.
Overview
13
13
years of professional experience
Work History
customer service, office manager, consultant
Hot Walls "Decor2Go"
10.2024 - Current
- Provide exceptional customer service to a diverse clientele.
- Manage a high caseload of client inquiries and needs, ensuring timely and effective resolutions.
- Develop tailored action plans for clients based on comprehensive needs assessments.
- Execute company-directed promotions and programs to drive sales and enhance customer engagement.
Personal Shopper PCX
Real Canadian Superstore
Langford, BC
03.2024 - 10.2024
- Delivered exceptional customer service, ensuring a positive and efficient shopping experience.
- Ensured accurate product scanning and transaction processing, minimizing errors.
- Executed company-directed promotions and programs effectively to meet business objectives.
- Maintained visually appealing and well-stocked product displays, enhancing the customer shopping environment.
Sales & Customer Service Representative
VODAFONE
Kyiv, Ukraine
01.2021 - 01.2022
- Conducted direct and cross-selling of telecommunication services and products, contributing to revenue growth.
- Provided comprehensive consultations and informational support to clients, enhancing customer satisfaction.
- Managed client interactions, facilitating successful sales of company services.
- Offered customer consultations via phone, managed online sales platforms, and executed promotional campaigns.
Clerk
Government Civil Service
Kyiv, Ukraine
01.2012 - 01.2021
- Demonstrated effective scheduling, task prioritization, and goal setting to ensure operational efficiency.
- Managed record-keeping, data, and correspondence accurately and efficiently.
- Practiced clear verbal and written communication and active listening with clients, maintaining professional relationships.
Education
Bachelor of Science - Land Management
Hydro-reclamation Technical School
Ukraine 09-2016
Skills
- Record-keeping
- Data Management
- Scheduling
- Prioritization
- Goal Setting
- Correspondence Handling
- Sales Growth
- B2C Sales
- B2B Sales
- Direct Sales
- Cross-selling
- Sales Techniques
- Client Needs Assessment
- Promotions & Programs
- Rejection Handling
- Negotiation
- Exceptional Customer Service
- Client Relationship Management
- Conflict Resolution
- Information Support
- Oratorical Skills
- Public Speaking
- Verbal & Written Communication
- Active Listening
- Interpersonal Communication
- Psychology of Communication
- Hardworking
- Self-Disciplined
- Organized
- Proactive
- Goal-Oriented
- Positive Collaborative Relationships
- Time Management
- Strategic Planning
- Physiognomics
Timeline
customer service, office manager, consultant
Hot Walls "Decor2Go"
10.2024 - Current
Personal Shopper PCX
Real Canadian Superstore
03.2024 - 10.2024
Sales & Customer Service Representative
VODAFONE
01.2021 - 01.2022
Clerk
Government Civil Service
01.2012 - 01.2021
Bachelor of Science - Land Management
Hydro-reclamation Technical School