Tanya Kallen
Operations Manager
Guelph,ON
Summary
Accomplished Operations Manager with over 5 years of experience in optimizing operations within the ABA therapy sector. Demonstrated expertise in leveraging advanced data analytics techniques, including SQL, Python, Power BI, and Tableau, to drive data-informed decision-making and enhance operational efficiency. Proven track record in implementing process improvements that resulted in a 30% reduction in client wait times and a 25% increase in operational efficiency. Skilled in developing predictive models to forecast client progress, leading to personalized treatment plans and improved client outcomes.
Overview
9
9
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Operations Manager
Always Connected Treatment Network
08.2019 - Current
- Oversees the day-to-day connections and addresses questions/concerns between employees and clients, specifically policy compliance, scheduling, health and safety, and maintenance of facilities
- Ensures the stability and efficiency of the organization’s administrative processes including
but not limited to scheduling, equipment and material budgeting, maintenance of facilities,
purchasing, billing and payroll - Collaborates across different departments, partner facilities, and the wider community
- Work with a wide variety of stakeholders: therapists, clients, families, administrative staff
and third party services - Supports creation of standards and guidelines for employees and clients
- Ensures all organization is in compliance with employment standards
- Creates functional strategies and specific objectives for the sub-function and develops and/or
approves policies/procedures to support the functional infrastructure - Ambassador for people and culture within the organization; develops and executes
opportunities to build team morale and client engagement. - Develop and implement processes for client and staff acquisition, including marketing
strategies, referrals, and outreach efforts - Develop and maintain relationships with external partners and other organizations
- Shares accountability with the Clinical Director on organizational goals and targets; meets
administrative targets and organizational objectives - Develops methods for enhancing customer experience and in collaboration with Clinical
Director and/or Directors as needed.
Program Coordinator
Dr. Rick Wong Clinic
09.2016 - 04.2019
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Ensure adherence to healthcare regulations and standards, implementing procedures for patient safety and quality care.
- Provide patients with information about eye care, assist with eyewear selection, and offer guidance on contact lens usage
Education
Masters - Administrative Science - Global Health: Global Healthcare
Fairleigh Dickinson University
Vancouver, BC 04.2016 - 04.2016
Bachelor of Dental Sciences - undefined
Dr. HSJIDS
07.2014 - 07.2014
Certificate - Data Analytics
Theta Acedemy
Chandigarh 05.2001 -
Skills
- Programming Languages: Python, SQL
- Data Visualization Tools: Power BI, Tableau
- Data Analysis: Statistical Analysis
- Database Management: MySQL
- Data Cleaning & Transformation: Data Preprocessing
- Others: Excel (Advanced Functions), Google Analytics
- Organizational Skills
- Public and Community relations
- Scheduling and calendar management
- Conflict Management and Policy Implementation
Certification
WHIMS
Timeline
Behavioral Management System
01-2025
Standard First Aid Training and CPR
06-2024
WHIMS
03-2024
Operations Manager
Always Connected Treatment Network
08.2019 - Current
Program Coordinator
Dr. Rick Wong Clinic
09.2016 - 04.2019
Masters - Administrative Science - Global Health: Global Healthcare
Fairleigh Dickinson University
04.2016 - 04.2016
Bachelor of Dental Sciences - undefined
Dr. HSJIDS
07.2014 - 07.2014
Certificate - Data Analytics
Theta Acedemy
05.2001 -
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