Tanya Jordan
Mission,Canada
Summary
Customer Service Professional with extensive experience in office administration and a strong background in the medical field. Delivered exceptional service while supporting diverse teams and fostering positive relationships. Committed to leveraging interpersonal skills in a remote role that emphasizes collaboration and client satisfaction.
Overview
19
19
years of professional experience
Work History
Front end Cashier
Walmart Canada
01.2023 - Current
- Processed customer transactions accurately and efficiently at checkout.
- Processed customer transactions accurately and timely, ensuring smooth cash handling.
- Resolved customer questions and concerns, enhancing overall service experience.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area and surrounding displays.
Community Support Worker
Duty Calls Nursing Agency
Lower hutt
01.2017 - 01.2019
- Provided comprehensive patient care in hospital and community settings.
- Implemented individualized care plans based on client assessments.
- Supported clients with daily living activities and personal care to enhance their quality of life.
- Delivered patient support in Wellington, NZ.
- Managed daily paperwork and time sheets to ensure accurate client records.
RCA
Retirement Concepts
Maple Ridge, British Columbia
01.2009 - 01.2017
- Provided daily personal care for residents, managed housekeeping, nutrition, and facilitated social activities to enhance residents' well-being.
- Updated client records and organized filing to ensure accurate documentation and accessibility.
- Maple Ridge B.C.
0 and 411 operator
Telus communications
01.2007 - 01.2009
- Answered and directed incoming calls locally and internationally, ensuring accurate contact information was provided to callers and fellow operators.
- Operated telecommunications systems to efficiently connect calls, enhancing overall communication flow.
- Managed high call volumes while maintaining professional communication.
- Assisted customers with inquiries, delivering accurate information to resolve issues promptly.
- Left position due to closure of call centre
office coordinator
Northern health authority
Fort St. John’s, Bc
02.2007 - 04.2008
- Managed scheduling and appointments for healthcare professionals, ensuring optimal use of time and resources.
- Maintained accurate records for patient information and office activities to support compliance and operational efficiency.
- Coordinated office operations to support staff and streamline workflow.
Customer service supervisor
Staples
Fort St. John
Front desk agent
Fort Nelson
Bartender/ waitress
Boston pizza
Fort Nelson
Education
LPN access program -
Discovery College
01-2012
RCA program - Honors standing
Sprout Shaw College
01-2003
General Studies - Psychology Major
Douglas College
01-1996
Grade 12 -
Thomas Haney Secondary
01-1993
Skills
- Typing speed 65 wpm
- Familiar with Microsoft Word
- Customer service
- Interpersonal communication
- Patient care
- Telephone communication
- Conflict resolution
- Problem solving
- Adaptability
Timeline
Front end Cashier
Walmart Canada
01.2023 - Current
Community Support Worker
Duty Calls Nursing Agency
01.2017 - 01.2019
RCA
Retirement Concepts
01.2009 - 01.2017
office coordinator
Northern health authority
02.2007 - 04.2008
0 and 411 operator
Telus communications
01.2007 - 01.2009
Customer service supervisor
Staples
Front desk agent
Bartender/ waitress
Boston pizza
LPN access program -
Discovery College
RCA program - Honors standing
Sprout Shaw College
General Studies - Psychology Major
Douglas College
Grade 12 -
Thomas Haney Secondary