Tanya Johnson
High Level,AB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking full-time opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Hub Assistant
The Village Mackenzie Family Resource Network
High Level, AB
09.2023 - 09.2024
- Provided administrative support to senior management team.
- Created agendas for meetings, took meeting minutes, distributed notes to attendees afterwards.
- Proofread documents prior to distribution to ensure accuracy of content.
- Answered incoming calls and recorded accurate messages.
- Maintained positive working relationship with fellow staff and management.
- Maintained front desk to provide positive first impression.
- Took care of the business social media.
Judical Clerk
Government Of Alberta
High Level, AB
03.2023 - 09.2023
- Assisted legal staff with collation and organization of case documentation and administrative tasks.
- Developed organization systems for filing contracts, agreements, court documents, legal records, reports and agendas.
- Drafted legal pleadings, motions and dismissals for closed cases.
- Proofread judge's orders and opinions for accuracy.
- Used company templates to prepare subpoenas and correspondence for clients.
Unit Clerk
North West Health Center
High Level, AB
03.2022 - 02.2023
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Prepared charts for outpatient and inpatient services.
- Coordinated supply replenishment to meet expected unit demands.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Interviewed patients to complete case histories and intake forms.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
Office Manager
FYI Doctors
High Level, AB
03.2021 - 12.2021
- Supervised internal and external communications by answering queries and complaints.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Tracked, organized and counted clinic stock and supplies.
- Managed clinical budgets, billing systems and insurance negotiations.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Managed recruitment, hiring and training of staff on areas such as regulatory requirements and diagnostic guidelines.
- Completed detailed and efficient assessments of each patient to support development of multidisciplinary treatment plans.
- Supervised day-to-day operations of facility, complying with strict corporate policies and guidelines.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Receptionist
Blue Sky Dental Clinic
High Level, AB
11.2008 - 01.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Educated patients about post-operative and at-home care for optimal outcomes.
- Arranged documents for insurance claims.
- Took customer payments and billed insurance companies for remaining balance.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
Northern Lakes College
High Level, ABSkills
- Sales Techniques
- Marketing
- Staff development
- Issue and conflict resolution
- Planning & organizing
- People skills
- Attention to detail
- Experience in leadership
- Good work ethic
- Reliable & trustworthy
- Supervision & leadership
- Computer skills
Timeline
Hub Assistant
The Village Mackenzie Family Resource Network
09.2023 - 09.2024
Judical Clerk
Government Of Alberta
03.2023 - 09.2023
Unit Clerk
North West Health Center
03.2022 - 02.2023
Office Manager
FYI Doctors
03.2021 - 12.2021
Receptionist
Blue Sky Dental Clinic
11.2008 - 01.2021
High School Diploma -
Northern Lakes College
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