Tanya Jain
Kitchener,ON
Summary
Dependable team player experienced in retail and hospitality environments. Strong communication and collaboration skills with a proven ability to enhance customer satisfaction and support smooth operations. Adaptable and proactive in problem-solving with a positive approach to multitasking.
Overview
5
5
years of professional experience
Work History
Team Member
Tim Hortons
Kitchener, ON
07.2024 - Current
- Delivered fast, friendly service to 200+ customers per shift, enhancing satisfaction and repeat business
- Resolved customer issues with professionalism, maintaining a 95%+ satisfaction rate
- Assisted in product selection and upselling, contributing to daily sales targets
- Trained and supported 3+ new hires, improving team efficiency during peak hours
- Collaborated with the team to consistently meet speed-of-service and cleanliness standards
Client Service Manager
Opraahfx
Delhi, Delhi
07.2021 - 06.2023
- Collaborated with top-tier brands like Samsung, Netflix, Amazon Prime, and OnePlus, aligning campaign strategies with business objectives through performance analytics
- Managed 10+ data-informed marketing campaigns, generating approx. $400,000 CAD in revenue; built Excel dashboards to monitor 20+ KPIs and improve reporting speed by 40%
- Analyzed customer engagement metrics and campaign performance to deliver insights that boosted client satisfaction by 25% and social media engagement by 30%
- Acted as a liaison between internal teams and stakeholders, translating business needs into actionable plans; promoted within 12 months for driving results and operational efficiency
Marketing & Product Research Intern
InCampus Ltd.
Delhi, Delhi
04.2020 - 07.2020
- Used SQL to extract and analyze user engagement data, supporting A/B testing and behavioural segmentation
- Delivered insights from 1,500+ survey responses and user data, leading to a 12% increase in feature adoption and 4 UI/UX enhancements
- Created weekly dashboards tracking 10,000+ users, highlighting trends in retention, usage, and conversion for product decisions
Education
Graduate Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04-2025
Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None04-2024
BBA - Management Studies (Finance Major)
Shaheed Sukhdev College of Business Studies
06-2021
Skills
- Team collaboration
- Client relationship management
- Stakeholder communication
- Campaign execution
- Customer engagement
- Cross-functional collaboration
- Project coordination
- Customer service
- Multitasking
- Problem solving
- Adaptability
- Fast-paced service
Affiliations
Vice President & Member – Lawrence (The Law Forum of SSCBS)
• Led a 25+ member team and coordinated society operations and college-wide events
• Managed logistics and communication for “Jurisprudence” – SSCBS’s annual law fest
• Led awareness campaigns on anti-ragging and student legal rights
• Served as Chief Editor of the forum’s legal publication “Legal View”
Member – Rotaract Club of Delhi Akash
• Organized outreach events in underserved communities during festival seasons
• Helped conduct school workshops on public speaking, digital literacy, and leadership
• Maintained effective communication with volunteers and partner institutions
Accomplishments
• Best Rotaractor Award – Rotaract Club of Delhi Akash
• Certificate of Merit - by Law Forum of Shaheed Sukhdev College of Business Studies (Lawrence)
Timeline
Team Member
Tim Hortons
07.2024 - Current
Client Service Manager
Opraahfx
07.2021 - 06.2023
Marketing & Product Research Intern
InCampus Ltd.
04.2020 - 07.2020
Graduate Certificate - Business Analytics
Conestoga College Institute of Technology And Advanced Learning
Graduate Certificate - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
BBA - Management Studies (Finance Major)
Shaheed Sukhdev College of Business Studies