Tanya Hunt
Rocky Rapids,AB
Summary
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and The Cooperators operating systems.
Overview
20
20
years of professional experience
Work History
Claims Adjuster
Co-operators
Calgary, AB
04.2021 - Current
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Maintained accurate documentation of all claim activity within designated system.
- Provided training sessions for new adjusters on best practices for adjusting claims.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Attended continuing education classes in order to stay abreast of changes in industry standards.
- Performed special projects upon request from management; completed tasks efficiently while meeting deadlines.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Owner / Operator
DV Natural Remedies Ltd
Drayton Valley, AB
06.2017 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed business and marketing plans and prepared monthly financial reports.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Captain (Reservist)
Canadian Armed Forces
Edmonton, AB
09.2013 - Current
- Mitigated risk with immediate emergency response security.
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Prepared operation plans and orders to support resource and installation security.
Insurance Agent
The Cooperators
Drayton Valley, AB
11.2011 - 01.2017
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Improved office operations continually by maintaining records, tracking data and promoting internal communications.
- Reviewed coverage plans and strategic initiatives, determining how best to align new offerings with business goals.
- Exceeded team goals by partnering with staff to share and implement best practices.
Service Advisor
DV Toyota
Drayton Valley, AB
11.2010 - 11.2011
- Collaborated with Insurance companies, body shops and car rental agencies on behalf of the client and the mechanics shop
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Body Shop Advisor
Country Hills Toyota
Calgary, AB
01.2009 - 11.2011
- Collaborated with Insurance companies and car rental agencies on behalf of the client and the body shop
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Received new inventory orders and verified completeness and accuracy.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Insurance Claims Adjuster
Unifund Assurance
Calgary, AB
03.2007 - 01.2009
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Recommended settlement offers and negotiated payment arrangements.
- Conducted interviews, gathered detailed information and completed field investigations.
- Reviewed data to verify validity of claims and determine case management actions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Completed required investigations on referred files within established timeframes.
- Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims, resulting in [Result].
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
Insurance Claims Adjuster
TD Insurance
Calgary, AB
07.2004 - 01.2007
- Reviewed data to verify validity of claims and determine case management actions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Communicated with insured individuals to explain audit classifications and computations.
- Kept up-to-date on changes in regulations for deductibles and collections.
- Worked with underwriting on loss reserves and risk assessment and coordinated field reviews.
- Obtained relevant evidence and information regarding suspicious claims.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
Education
Certified Clinical Hypnotherapist - Hypnotherapy
Hypnotism Training Institute of Alberta
Sherwood Park, AB10.2021
Diploma - Homeopathy
Maison Naturelle International Institute of HOM
Lethbridge, AB04.2017
Insurance Brokers
Alberta Insurance Council
Alberta 10.2011
High School Diploma -
Harrison Trimble High School
Moncton, NB06.1998
Skills
- Sales and service leadership
- Customer relations
- Strategic planning
- Claims file management processes
- Grammar skills
- Report writing
- Strong interpersonal and communication skills
- Policy adjustment knowledge
- Client account management
- Customer service
- Organizational skills
- Reliable and trustworthy
- Data Management
Timeline
Claims Adjuster
Co-operators
04.2021 - Current
Owner / Operator
DV Natural Remedies Ltd
06.2017 - Current
Captain (Reservist)
Canadian Armed Forces
09.2013 - Current
Insurance Agent
The Cooperators
11.2011 - 01.2017
Service Advisor
DV Toyota
11.2010 - 11.2011
Body Shop Advisor
Country Hills Toyota
01.2009 - 11.2011
Insurance Claims Adjuster
Unifund Assurance
03.2007 - 01.2009
Insurance Claims Adjuster
TD Insurance
07.2004 - 01.2007
Certified Clinical Hypnotherapist - Hypnotherapy
Hypnotism Training Institute of Alberta
Diploma - Homeopathy
Maison Naturelle International Institute of HOM
Insurance Brokers
Alberta Insurance Council
High School Diploma -
Harrison Trimble High School
Similar Profiles
Holle HenninkHolle Hennink
Talent Management Partner at Co-operatorsTalent Management Partner at Co-operators
Hussein Al HusseiniHussein Al Husseini
Financial Advisor at Co-operatorsFinancial Advisor at Co-operators
Lisa ChristieLisa Christie
Sr Licensed Insurance Representative at Co-operatorsSr Licensed Insurance Representative at Co-operators
Eureka Divine KinguimiEureka Divine Kinguimi
Associate Insurance Advisor at Co-OperatorsAssociate Insurance Advisor at Co-Operators
Jacob O'NeilJacob O'Neil
Ranch Hand at Pekisko RanchRanch Hand at Pekisko Ranch