Tanya Hiwal
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
4
4
years of professional experience
Work History
Office Assistant
Clarity Dental
06.2024 - Current
- Coordinated and scheduled meetings and appointments.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Prepared patient x-rays and images for dentist review.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Managed patient billing processes for timely, accurate payments.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Dentist
Xanadu Healthcare
12.2023 - 04.2024
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Completed consultations with patients for treatment plan.
- Improved patient satisfaction by providing thorough dental examinations and personalized treatment plans.
- Managed dental emergencies promptly, addressing acute pain and preventing further complications.
Dental Office Receptionist
Dental Corner Paisley
01.2023 - 11.2023
- Promoted a positive office environment through excellent customer service skills and professional demeanor at all times.
- Strong organizational and multitasking abilities.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Strong mental arithmetic abilities
- Facilitated effective communication between patients, dental staff, and insurance providers to ensure seamless coordination of care.
- Acted as a liaison between patients and dental professionals to address concerns or questions regarding treatment plans, billing issues, or insurance coverage.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
Manager
Papa John's
08.2022 - 12.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managing financial transactions, including cash handling and deposits.
- Handling customer feedback, complaints, and concerns.
- Leading a successful team that consistently meets or exceeds customer satisfaction goals.
Dental Assistant
Garima Dental Clinic
02.2021 - 01.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performing basic lab procedures like taking impressions and pouring models
- Providing chairside assistance to the dentist during procedures
- Maintaining patient comfort and safety during procedures.
Education
Healthcare administration and service management -
Conestoga College
12.2022
Bachelor of Dental Surgery -
Rajiv Gandhi University of Health Sciences
09.2020
Skills
- Clinical skills
- Insurance Verification
- Billing Procedures
- File Management
- Patient care
- Patient Scheduling
- Dental Terminology
- Insurance Billing
- Excellent multitasking capability
- Communication
- Teamwork
- Problem-solving
- Time management
- Dental assisting
- Microsoft office
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Office Assistant
Clarity Dental
06.2024 - Current
Dentist
Xanadu Healthcare
12.2023 - 04.2024
Dental Office Receptionist
Dental Corner Paisley
01.2023 - 11.2023
Manager
Papa John's
08.2022 - 12.2022
Dental Assistant
Garima Dental Clinic
02.2021 - 01.2022
Healthcare administration and service management -
Conestoga College
Bachelor of Dental Surgery -
Rajiv Gandhi University of Health Sciences
Similar Profiles
Elizabeth SchaeferElizabeth Schaefer
Business Partner and Contractor/ Head of Services at Bermuda Clarity Institute/ Clarity AIBusiness Partner and Contractor/ Head of Services at Bermuda Clarity Institute/ Clarity AI
Mebin ThomasMebin Thomas
LOCUM Pharmacy Technician at ClarityLOCUM Pharmacy Technician at Clarity
Andrew TroxelAndrew Troxel
Therapist at Clarity Clinic NWITherapist at Clarity Clinic NWI
Jacob SchedlJacob Schedl
Office Assistant at Kanawha-Charleston Health DepartmentOffice Assistant at Kanawha-Charleston Health Department
Heather AustinHeather Austin
Office Assistant at BetterImagesOffice Assistant at BetterImages