Tanya Head
Windsor,Canada
Summary
Business consultant with track record of driving strategic initiatives and delivering impactful solutions. Adept at analyzing business processes, identifying growth opportunities, and implementing effective strategies. Strong focus on team collaboration and achieving results, with flexible approach to dynamic business environments. Skilled in project management, data analysis, and stakeholder engagement. Known for reliability and adapting to changing needs.
Overview
6
6
years of professional experience
Work History
Business Consultant / Project Manager
ALPHA 19
06.2020 - Current
- I provide consulting services across diverse industries, focusing on risk management and the development of effective procedures
- My expertise includes asset protection and specialised recruitment, encompassing background checks and drug screening
- I also create comprehensive business plans and offer guidance on marketing strategies, advertising planning, and developing new revenue streams
- Additionally, I have experience as a project manager for various businesses and am proficient in using multiple project management platforms
Chief Operating Officer
UNIQUE IN THE CREEK
06.2020 - 10.2024
- I managed daily operations across North America, overseeing everything from website sales to warehouse shipping logistics
- My primary focus was on process alignment, which included promptly reporting on and addressing any deficiencies vis a vis an action plan
- In addition, I served as the project manager for all in-house sales platform changes, upgrades, and technology implementations
- I was also directly responsible for hiring and ongoing staff development
- I managed the marketing team budget and oversaw the affiliate program and influencer partnerships
- My responsibilities also included financial reporting and monitoring advertising efforts across multiple platforms
- I led the development and implementation of all operational practices while ensuring a positive customer experience and was solely in charge of creating and managing our Amazon (FBA) sales footprint in Canada and the United States
Marketing and Customer Service Director
UNIQUE IN THE CREEK
07.2018 - 06.2020
- I developed and executed marketing plans for various social media platforms and was tasked with handling monthly reporting and moderation
- I also created an in-house customer service program, complete with escalation procedures and a loyalty rewards program
- I created and monitored email campaigns for effectiveness and on-going product focus
- My responsibilities also included hiring and supervising staff, video content creation, ad creation and management, website creation and development as well as the creation and implementation of eCommerce SEO strategies
Education
OHSA Training - Health and Safety Management Program
Industrial Accident and Prevention Association
Burlington, ON06.2006
Executive MBA Program - Excellence in Executive Leadership Program
Rotman School of Business
Toronto, ON06.2006
Honours Bachelor of Arts - psychology, sociology, statistics and research methodology
University of Toronto
Toronto, ON06.2000
Skills
- Planning and execution
- Training and mentoring
- Training proficiency
- Strategic development
- Project Management
- Organizational Development
- Team Leadership
- Operational Efficiency
- Crisis Management
- Workflow Optimization
- Performance Management
- Cross-functional team leadership
Timeline
Business Consultant / Project Manager
ALPHA 19
06.2020 - Current
Chief Operating Officer
UNIQUE IN THE CREEK
06.2020 - 10.2024
Marketing and Customer Service Director
UNIQUE IN THE CREEK
07.2018 - 06.2020
Executive MBA Program - Excellence in Executive Leadership Program
Rotman School of Business
Honours Bachelor of Arts - psychology, sociology, statistics and research methodology
University of Toronto
OHSA Training - Health and Safety Management Program
Industrial Accident and Prevention Association
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