Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tanya Goonaratne

Pickering,ON

Summary

Implemented an office policy for real estate sales staff to follow regarding sales transactions. Received outstanding employee award for excellent service and being a team player. Identified problems with office systems and developed an online system for organizing real estate files and transactions. Supported three managers by coordinating their schedules and performing daily office operations. Proficiency in InDesign, Acrobat, MS Office Suite (Word, Excel, PowerPoint, Outlook), and familiarity with Photoshop. Created marketing templates for marketing brochures and flyers.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Brokerage Operations Specialist

Colliers Canada
Toronto
03.2023 - Current
  • Creating and formatting marketing collateral and initiatives, which include property surveys, tour packages, proposals, flyers, opinions of value, and confidential information memorandums
  • Create and prepare content for proposals through research initiatives and comparative analysis
  • Support and maintain a CRM database for customer relationship management
  • Create and schedule property email blasts
  • Process executed lease/amendment paperwork, created vouchers, and performed other deal-related duties.

Receptionist

Re/Max Hallmark Realty Brokerage
Pickering
06.2022 - 03.2023
  • Performed administrative duties, including scheduling appointments and handling phone lines
  • Banking duties verifying commission cheques are correct and depositing through electronic banking
  • Assisted in training staff with office policies and procedures.

Office and Social Media Administrator

Forest Hill Real Estate Inc.
Toronto
12.2018 - 03.2020
  • Performed administrative responsibilities, scheduling appointments, and file management
  • Provided marketing assistance, which included managing the company's social media accounts by creating and monitoring property information posts
  • Designed marketing brochures and flyers for properties with Adobe Illustrator.

Office Manager

Blue Elephant Realty Inc.
Toronto
10.2016 - 10.2018
  • Processed commission cheques and electronic funds payments for agents
  • Verified and processed deal paperwork when received by agents, entering data on real estate software
  • Created sales invoices for real estate brokerages and law offices
  • Processed accounts payable cheques to various suppliers.

Office Administrator

PSR Brokerage Ltd.
Toronto
03.2010 - 04.2016
  • Coordinated operational support activities with various staff in the brokerage
  • Ensured training and hiring of staff followed policies and procedures
  • Served as liaison between departments to resolve daily administrative and operational issues
  • Prepared sales reports for management
  • Created deal and office administration division procedures and policies manual for future training
  • Created weekly and monthly sales reports on Microsoft Excel and maintained sales numbers for agent reports to management.

Education

Digital Marketing - Certificate -

York University

Business Marketing - Ontario College Diploma, Marketing fundamentals, Integrated Marketing Communications, Market Research, Computer Applications in Marketing, Principles in Sales, Channel and Retail Marketing -

Durham College

Skills

  • Communication skills
  • Marketing
  • Sales presentations
  • Customer service
  • Motivated
  • Learner
  • Creative thinking
  • Learning and development
  • Team player
  • Problem-solving
  • Organizational skills
  • Adobe Creative Cloud
  • Project management
  • Time management
  • Detail-oriented
  • Project Management
  • Process Documentation
  • Reliability
  • Task Prioritization

Websites

Certification

  • Certification Microsoft Office

Timeline

Brokerage Operations Specialist

Colliers Canada
03.2023 - Current

Receptionist

Re/Max Hallmark Realty Brokerage
06.2022 - 03.2023

Office and Social Media Administrator

Forest Hill Real Estate Inc.
12.2018 - 03.2020

Office Manager

Blue Elephant Realty Inc.
10.2016 - 10.2018

Office Administrator

PSR Brokerage Ltd.
03.2010 - 04.2016

Digital Marketing - Certificate -

York University

Business Marketing - Ontario College Diploma, Marketing fundamentals, Integrated Marketing Communications, Market Research, Computer Applications in Marketing, Principles in Sales, Channel and Retail Marketing -

Durham College

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Tanya Goonaratne