TANYA GAMBOA
Port Coquitlam,Canada
Summary
Dynamic Patient Experience Manager with a proven track record at Tall Tree Health, enhancing patient satisfaction through strategic initiatives and staff training. Expert in EHR - JANE systems and customer relationship management, I foster accountability and continuous improvement, driving significant increases in service quality and patient engagement.
Overview
13
13
years of professional experience
Work History
Patient Experience Manager
Tall Tree Health
Port Coquitlam, Canada
04.2025 - Current
- Improved patient satisfaction by analyzing feedback trends and implementing targeted initiatives.
- Led staff training programs on patient-centered care, increasing service consistency across teams.
- Mentored junior staff, fostering professional growth and accountability.
- Coordinated patient engagement programs to enhance community relationships.
Patient Experience Manager
Westcoastsci Physiotherapy (Acquired by Tall Tree Health)
Port Coquitlam, Canada
10.2017 - 03.2025
- Served as liaison between patients, families, and providers to ensure seamless care coordination.
- Developed and implemented patient experience standards adopted organization-wide.
- Promoted a culture of accountability and continuous Improvement, leading to higher patient satisfaction scores.
Medical Office Assistant
PTHealth
Coquitlam, Canada
09.2012 - 09.2017
- Managed scheduling, billing, and patient records, improving office efficiency and accuracy.
- Implemented electronic health record (EHR) systems to streamline patient management.
- Trained and supervised staff, enhancing team performance and patient service quality.
- Built partnerships with community organizations to support diverse patient populations.
Education
Medical Office Assistant -
Vancouver Career College
Coquitlam, BC07.2012
Skills
- EHR & Patient Management Systems
- MS Office Suite (Word, Excel, Outlook)
- Billing & Coding
- Payment Reconciliation
- Customer relationship management
- Staff training development
Timeline
Patient Experience Manager
Tall Tree Health
04.2025 - Current
Patient Experience Manager
Westcoastsci Physiotherapy (Acquired by Tall Tree Health)
10.2017 - 03.2025
Medical Office Assistant
PTHealth
09.2012 - 09.2017
Medical Office Assistant -
Vancouver Career College