Tanya Ffolliott-Powell
Toronto,Ontario
Summary
Motivated, passionate lead assistant 6 years of experience in Individual Health Services department. Skilled at motivating and helping associates to complete tasks and helping with monthly duties if necessary. Strong abilities in business operations, scheduling, and assisting team members if needed for coaching
Overview
17
17
years of professional experience
Work History
Assistant Team Leader
Canada LIfe
04.2007 - Current
- Oversaw inventory supply to maintain fully stocked material
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation.
- Provided ongoing coaching and mentoring to junior staff members, fostering their professional growth and career advancement opportunities.
- Contributed to the development of long-term strategy plans for the department while actively participating in the execution of these initiatives.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Developed solid professional relationships to broaden efficiency of the Clerical department.
- Enhanced team performance by implementing efficient work processes and providing constructive feedback.
- Resolved conflicts among team members diplomatically while maintaining a professional work environment.
- Helped supervised clerical department when there was no Clerical Team Leader
- Helped created staff schedules, and daily Game Plan.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
High School Diploma -
R. H. King Academy
Scarborough, ON06.1998
Skills
- Performance monitoring
- Microsoft Office Suite
- Motivational Leadership
- Client Support
- Shift Scheduling
- Staff Training
- Overseeing Daily Activities
- Daily workflow improvement
- Complaint resolution
- Mentoring
- Giving Constructive Feedback
- Team Check-Ins
- Flexible Schedule
- Coaching
Timeline
Assistant Team Leader
Canada LIfe
04.2007 - Current
High School Diploma -
R. H. King Academy
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