Tanya Edwards
Sooke,BC
Summary
Dynamic Health Office Manager with proven expertise at Tseycum First Nation in optimizing office operations and enhancing team collaboration. Skilled in customer service and office management, I excel in scheduling and maintaining organized systems, ensuring confidentiality and efficiency. Committed to fostering positive relationships and implementing effective workflows for improved productivity with cultural aspects.
Overview
13
13
years of professional experience
Work History
Health Office Manager
Tseycum First Nation
10.2020 - 09.2025
- Assisted in managing office supplies and inventory for efficient operations.
- Supported scheduling and coordination of meetings to enhance team collaboration.
- Maintained accurate filing systems to ensure easy access to important documents.
- Responded to inquiries via phone and email, providing excellent customer service.
- Organized office layout and maintained cleanliness for optimal work environment.
- Coordinated with vendors for maintenance and supplies, ensuring timely deliveries.
- Participated in staff training sessions to learn best practices in office management.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Receptionist
Tsartlip First Nation
Brentwood Bay, BC
05.2012 - 09.2019
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Coordinated appointments and meetings for staff, optimizing schedules for maximum productivity.
- Maintained accurate records of communications and transactions, enhancing information retrieval processes.
- Developed positive relationships with clients and community members, fostering a welcoming environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Stelly’s Secondary
Brentwood Bay, BCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Clerical support
- Conflict management
- Documentation and control
- Policy implementation
- Workflow optimization
- Team supervision
- Event coordination
- Effective communication
- Verbal and written communication
- Phone and email etiquette
- Cultural aspects
- Cultural knowledge
Timeline
Health Office Manager
Tseycum First Nation
10.2020 - 09.2025
Receptionist
Tsartlip First Nation
05.2012 - 09.2019
High School Diploma -
Stelly’s Secondary