Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Technical Skills
References
Timeline
Generic

Tanya Dwyer

Toronto,ON

Summary

Dedicated case manager with over eight years of experience in client advocacy and service navigation and support. Proven expertise in conducting assessments and collaborating with community agencies to facilitate client goal achievement. Actively supports the development of culturally focused initiatives and mentorship programs for youth in Black/Afro-identified communities, enhancing self-awareness and historical understanding.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Mental Health Case Manager (Vocational)

Madison Community Services
Toronto, Ontario
10.2018 - Current
  • Conducted intake assessments to determine client needs and service requirements.
  • Facilitated access to essential services, including community supports and crisis intervention.
  • Collaborated with community agencies to achieve optimum outcomes for clients.
  • Supported clients in employment preparation through resume building and interview skills.
  • Explored and defined future educational and vocational goals with motivated clients.
  • Evaluated goal achievement and client satisfaction using diverse assessment methods.
  • Maintained comprehensive client files in accordance with agency policies and legal standards.

Client Services Specalist

Legal Aid Ontario
Toronto, Ontario
09.2023 - 09.2024
  • Determine the applicant's legal eligibility for legal aid services, following the advanced guidelines set out in LAO's policies and procedures.
  • Familiarize myself with the policies and legal situation of the client to best serve all clients, including adults and youth.
  • Working to emotionally support and provide empathy for individuals dealing with emotionally charged, traumatic incidents and situations.
  • Empower and advocate for clients when needed.
  • Explaining where, when, and how to access non-certificate services available to applicants, including local legal service centers, community resources, health resources, legal clinics, duty counsel, and the lawyer referral service.
  • Participated in ongoing training and compliance activities.

Youth Engagement Worker

Learning Enrichment Foundation
Toronto, Ontario
03.2016 - 06.2018
  • Established communication channels between community agencies and families to improve support access.
  • Raised awareness of local prevention and intervention resources via strategic information sharing.
  • Utilized evidence-based strategies to empower youth in making positive life changes.
  • Engaged clients facing barriers, addressing challenges linked to mental health and legal issues.

Youth Services Case Manager

Evas Intiative
Toronto, Ontario
05.2005 - 07.2012
  • Delivered short-term and long-term counseling to stabilize youth participants.
  • Conducted comprehensive assessments to determine needs in housing, education, and healthcare.
  • Developed customized plans detailing necessary steps and resources for goal achievement.
  • Coordinated services with various organizations to enhance support for youth.
  • Monitored progress and evaluated effectiveness of services, adjusting strategies as needed.
  • Created safety plans addressing potential risks to improve community safety for youth.

Education

Associate of Applied Science - Social Services

Centennial College of Applied Arts And Technology
Scarborough
06-2004

Skills

  • City resource knowledge
  • Problem-solving skills
  • Client assessment and advocacy
  • Case documentation
  • Interpersonal communication
  • Cultural competency
  • Organizational abilities

Certification

  • Criminal reference check completed (vulnerable) Dec 2024
  • CPI Training 2023
  • Certificate for trauma informed care (2025)
  • First Aid CPR (2024)
  • Interconnected frame works for social justice (currently)

Affiliations

  • Volunteer with Tabono
  • Esi Aya initiatives (A space for women)
  • Organizing supporting initiative in Ghana
  • Supporting the aging with dignity for black seniors though the taibu community clinic ( 2020)

Accomplishments

  • Certificate for teaching (Youth) Entrepreneurship - University of winnipeg.

Technical Skills

  • Proficiency in microsoft office suite(Teams, Word, Excel, PPT)
  • Data entry and documentation

References

References available upon request.

Timeline

Client Services Specalist

Legal Aid Ontario
09.2023 - 09.2024

Mental Health Case Manager (Vocational)

Madison Community Services
10.2018 - Current

Youth Engagement Worker

Learning Enrichment Foundation
03.2016 - 06.2018

Youth Services Case Manager

Evas Intiative
05.2005 - 07.2012

Associate of Applied Science - Social Services

Centennial College of Applied Arts And Technology

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Tanya Dwyer