Tanya Duck
Lakewood
Summary
Action-oriented Information Technology professional with a proven ability to solve complex problems, optimize systems, and deliver results. Seeking opportunities that leverage my current technical strengths while expanding my expertise through new, challenging responsibilities.
Overview
26
26
years of professional experience
Work History
Communications Services Analyst
Los Angeles County Fire Department
03.2024 - Current
- Project managing the transition from legacy voice systems to VoIP technologies for the Los Angeles County Fire Department, conducting comprehensive service audits, identifying inefficiencies, and implementing optimized strategies to modernize network infrastructure and enhance operational reliability.
- Led the evaluation and selection of VoIP vendors, ensuring alignment with business requirements, cost-effectiveness, and scalability.
- Conduct thorough site surveys to assess network infrastructure, power requirements, paging requirements and overall readiness for VoIP deployment.
- Delivered expert recommendations for provisioning and implementing complex VoIP solutions, optimizing performance and reducing overall costs.
- Audited existing telecommunications services to identify inefficiencies, validate usage patterns, and facilitate a seamless transition from legacy systems to modern VoIP technologies.
- Collaborated with cross-functional teams to develop integration strategies that improved operational efficiency and enhanced user experience.
- Act as the Mobile Device Management lead, overseeing device preparedness, imaging, location documentation and device distribution.
Director of Product Management / Senior Product Manager
Frontier Communications
01.2020 - Current
- Manage a team of senior product managers for Small and Enterprise Business Voice Product portfolio
- Oversaw VOIP product launches to Mass Market as well as complex VOIP products for the enterprise space
- VOIP product growth 2.1X in 2022 across all VOIP products (SIP/RingCentral/Direct Routing to MS Team)
- Onboarding of complex partnerships to ensure margin
- Work with large cross function teams to develop, design, test and implement complex product solutions
- Launched Small Business VoIP offer which reached 140% to plan in 4 months
CPE Overlay / Territory Account Executive
Frontier Communications
08.2016 - 12.2019
- Partner with Network Account Executive to market, prospect, present, propose and close Telecommunications Solutions to clients within the Frontier footprint.
- Act as SME for the Network Account Executives Provide 12-16 Network sales representatives with SME resource to grow revenue through CPE (customer premise equipment) solution sales. Brands UCaaS/Cisco/Meraki/Mitel
- Attend customer on premise meetings for discovery and analyze site viability to produce the desired technology outcome.
- Coach and train 12-16 Network sales representatives on current and emerging technology offerings.
- Generated new sales for customer premise equipment including VoIP, Cisco and Mitel
- Generate revenue through prospecting efforts
- Advanced solution selling – Fiber/VoIP/SD-WAN
Business Development Manager
SoTel Systems
02.2016 - 08.2016
- Consistently meet and exceed sales goals
- Provide Unified Communications solutions for partner clients.
- Meet with customer as partner sales engineer and subject matter expert
- Provide solutions to enhance clients-based network architecture capabilities.
- Return on invest analysis performed for clients.
- Bring new agents on board and train them on current promotions and current market strategies.
- Monthly forecasting and funnel management.
Senior Solutions Sales Representative
Business Phones Direct
05.2014 - 02.2016
- Consistently meet and exceed sales quota and organizational goals
- Unified Communications VOIP/SIP Solutions - Avaya/Allworx/Zultys/VoIP Cloud
- Carrier service sales as an agent organization
- Create marketing strategies and grow revenue through new acquisition and database mining.
- Monthly forecasting and funnel management.
Account Executive
Time Warner Business Class
12.2012 - 05.2014
- Prospect to potential clients within designated footprint.
- Voice/Data Solution selling to medium to enterprise customers -
- Cold calling, door to door prospecting, and vendor referrals for lead generation
- Proficient in sales funnel management to ensure quota attainment.
- Proactively work with vendors on referrals for new clients.
- Consistently maintain book of business acquired while enlarging the funnel
Customer Account Manager
TelePacific Communications
05.2011 - 12.2012
- Achieved and exceeded sales goals consistently, ranked #3 in first full year
- Managed customer base 300+ client – quarterly touches – achieved high growth and low churn
- Marketed for upgrades and value-added services.
Senior Sales Associate/Sales Manager
Business Phones Direct
11.1999 - 05.2011
- Managed team of 4 sales associates — created sales targets and strategy for achieving quarter over quarter growth
- Assisted in the creation of market plans and go-to-market strategy for emerging technology
- Achieved and exceeded sales goals as top performer 8 years consecutively
- Consistently closed deals in a fast paced highly competitive market
- Project managed 400 location system upgrades per year for Fortune 100 Company in 5 states concurrently -4 year project
- Provided clients products included PRI, VoIP, Fiber, T1 as an agent for Sandler Partners.
- Created winning marketing campaigns new acquisition and growing existing clients
Education
Bachelor's Degree - Telecommunications Management
DeVry University
Long Beach, CAMaster's Business Administration - Business Administration
Keller Graduate School of Management
Long Beach, CA01-2023
Skills
- Lifecycle product management
- Coordination of product launch initiatives
- Enterprise-level device management
- Technical requirements development
- Unified communications expert
- Customer engagement presentations
- Customer insights specialist
- Collaborative teamwork
- Business case formulation and analysis
- Financial modeling expertise
Timeline
Communications Services Analyst
Los Angeles County Fire Department
03.2024 - Current
Director of Product Management / Senior Product Manager
Frontier Communications
01.2020 - Current
CPE Overlay / Territory Account Executive
Frontier Communications
08.2016 - 12.2019
Business Development Manager
SoTel Systems
02.2016 - 08.2016
Senior Solutions Sales Representative
Business Phones Direct
05.2014 - 02.2016
Account Executive
Time Warner Business Class
12.2012 - 05.2014
Customer Account Manager
TelePacific Communications
05.2011 - 12.2012
Senior Sales Associate/Sales Manager
Business Phones Direct
11.1999 - 05.2011
Master's Business Administration - Business Administration
Keller Graduate School of Management
Bachelor's Degree - Telecommunications Management
DeVry University