Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Delaire

Office Administration
Peterborough,ON

Summary

Dedicated administrative assistant with over a decade of experience in office management and customer support. Strong organizational skills and commitment to collaboration have driven successful process improvements and exceptional service delivery.

Overview

18
18
years of professional experience

Work History

Administrative Assistant

YWCA Peterborough, Haliburton
Peterborough, Ontario
01.2001 - 12.2011
  • Organized office supplies and maintained inventory for seamless operations.
  • Managed incoming communications through phone, email, and in-person inquiries.
  • Collaborated with team members to streamline administrative procedures effectively.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.

Customer Support Executive

Pepsico Foods Canada
Peterborough, ON
03.1997 - 11.2000
  • Assisted customers with inquiries about product availability and pricing.
  • Resolved customer issues in a timely manner.
  • Answered customer inquiries via phone, email, and chat.
  • Provided support during peak periods of activity.
  • Provided comprehensive support to customers via phone, email, and live chat, resolving queries efficiently.
  • Supported sales team members to drive growth and development.

Customer Service Representative

UPS
Peterborough, ON
04.1994 - 12.1996
  • Provided assistance to customers with shipping inquiries and tracking issues.
  • Processed incoming orders using UPS software and systems for efficient service delivery.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to ensure timely package handling and distribution.
  • Educated customers on shipping options, rates, and policies to enhance their experience.
  • Monitored service quality standards to ensure alignment with company expectations and policies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collected deposits or payments and arranged for billing.

Education

Some College (No Degree) - Administrative Assistant

Sir Sandford Fleming College
Peterborough, ON
06-1992

High School Diploma -

Thomas A Stewart Secondary School
Peterborough, ON
06-1990

Skills

  • Office management
  • Calendar management
  • Data entry
  • Document control
  • Inventory management
  • Customer support
  • Time management
  • Attention to detail
  • Professional etiquette
  • Mail management
  • Document management
  • Administrative operations
  • Microsoft
  • Account management
  • File organization

Timeline

Administrative Assistant

YWCA Peterborough, Haliburton
01.2001 - 12.2011

Customer Support Executive

Pepsico Foods Canada
03.1997 - 11.2000

Customer Service Representative

UPS
04.1994 - 12.1996

Some College (No Degree) - Administrative Assistant

Sir Sandford Fleming College

High School Diploma -

Thomas A Stewart Secondary School

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Tanya DelaireOffice Administration