Tanya Crowe
Amaranth,MB
Summary
Dynamic leader with proven expertise in office management and customer engagement, honed at Full Spectrum Painting. Excelled in administrative support, boosting customer satisfaction through efficient resolution of issues. Skilled in database entry and fostering strong team relationships, significantly enhancing operational efficiency. Demonstrates exceptional time management and verbal communication, driving results and organizational growth.
Overview
24
24
years of professional experience
Work History
Office Administrator
Full Spectrum Painting
06.2011 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
Service Coordinator
Watermaker
10.2022 - 09.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
Early Childhood Educator
Peekaboo Childcare Centre
09.2009 - 01.2011
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated with parents and other staff about student progress.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
General Manager
La Costa Restaurant
05.2000 - 06.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Education
Bachelor of Early Childhood Care And Education - Education
Nova Scotia Community College
Springhill, NS06.1994
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Office Management
- File Organization
- Customer Engagement
- Verbal Communication
- Document Management
- Bookkeeping
- Telephone reception
- Leadership and supervision
- Scheduling appointments
Languages
English
Native or Bilingual
Timeline
Service Coordinator
Watermaker
10.2022 - 09.2023
Office Administrator
Full Spectrum Painting
06.2011 - Current
Early Childhood Educator
Peekaboo Childcare Centre
09.2009 - 01.2011
General Manager
La Costa Restaurant
05.2000 - 06.2005
Bachelor of Early Childhood Care And Education - Education
Nova Scotia Community College
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