Professional In sales and customer service, including a pivotal role at Mary Kay, where myself elevated client experiences through expert makeup techniques and exceptional interpersonal skills. Achieved consistent sales goals and established a loyal client base by leveraging strong communication and leadership abilities. Excelled in hygiene, facility management, and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Experienced Sales professional offering 13+ years of experience in documenting updates, coordinating paperwork and collecting payments. Strong multitasking, organizational and prioritization skills. Dedicated to constructing dynamic merchandise displays and increasing overall sales.
Hi, I’m
TANYA COOKE
16 Carling BAY RD East Nobel,ON
Summary
Overview
11
years of professional experience
Work History
Mary Kay
Beauty Consultant
12.2023 - Current
Job overview
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Taught makeup classes, helping customers s gain in-depth knowledge of various products and uses.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Maintained counter and display areas for cleanliness and organization.
- Optimized appointment scheduling to maximize productivity while maintaining a high level of customer service.
- Established a loyal client base through consistent follow-ups and engaging communication strategies.
Petro Canada
Gas Station Attendant
12.2017 - Current
Job overview
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Facilitated sales of services and goods.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Responsible for opening and closing station
- Ensured accurate cash handling and maintained balanced register at end of each shift.
- Monitored store security measures, contributing to safe atmosphere for both employees and customers.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Maintained inventory of all saleable items.
- Maintained cleanliness of gas station premises, resulting in welcoming environment for customers.
BAY TRUCK STOP
Kitchen Prep Cook/Gas Station Attendant
10.2022 - 12.2022
Job overview
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Developed comprehensive understanding of dietary restrictions and allergens to accommodate guest needs when preparing meals accordingly.
Esso Gas Station
Gas Station Attendant/Night Shift
10.2016 - 11.2017
Job overview
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Pumped gas for guests and took payments.
- Maintained cleanliness of gas station premises, resulting in welcoming environment for customers.
- Ensured accurate cash handling and maintained balanced register at end of each shift.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Promoted special offers and discounts to customers to maximize sales.
- Conducted regular checks on fuel pumps for safety and operational efficiency.
- Increased sales of promotional items by effectively communicating benefits and discounts to customers.
- Assisted customers with fueling vehicles and provided guidance on oil and fluid levels as needed.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
Esso Gas Station
Assistant Manager
09.2014 - 02.2016
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and task.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Sun Goddess TANNING SALON
Sales Associate
05.2013 - 10.2014
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Explained the benefits and risk of using tanning beds.
- open and close store
Education
ADULT LEARNING CENTERPARRY SOUND
GED
10.2020
University Overview
Skills
- Makeup techniques
- Hygiene and Cleanliness
- Makeup Application
- Makeup Application Techniques
- Punctual and Reliable
- Maintaining confidentiality
- Facility Management
- Team Leadership
- Familiar with handling cash ,debit credit machine Comfortable
- Comfortable working with others or part of team or by myself
- Excellent interpersonal and communication and abilities
- 13 Years sale and customers service
Languages
English
Timeline
Beauty Consultant
Mary Kay
12.2023 - Current
Kitchen Prep Cook/Gas Station Attendant
BAY TRUCK STOP
10.2022 - 12.2022
Gas Station Attendant
Petro Canada
12.2017 - Current
Gas Station Attendant/Night Shift
Esso Gas Station
10.2016 - 11.2017
Assistant Manager
Esso Gas Station
09.2014 - 02.2016
Sales Associate
Sun Goddess TANNING SALON
05.2013 - 10.2014
ADULT LEARNING CENTER
GED
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