Tanya Connor
Victoria,Canada
Summary
Organized and self-motivated individual, known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
15
15
years of professional experience
Work History
Social Media Assistant
The Broker Social
Victoria, BC
01.2023 - Current
- Boosted community engagement with strategic content development
- Developed unique brand identity through online channels
- Leverage specific social channels aligned with brand identity
- Handled customer inquiries via social media networks
- Collaborated with marketing team and graphic designers to produce engaging content
- Organized client calendars using Loomly
- Designed static visuals tailored to brokers' personal branding
Social Media Content Creator
Self
Victoria, BC
06.2017 - 01.2023
- Successfully managed dual responsibilities of campaign creation for popular brands such as Chapters Indigo, Thrifty foods, and McCain Canada, and child care of my young family.
- Developed content strategy to increase social media followers and engagement.
- Monitored analytics and metrics to evaluate the performance of campaigns.
- Researched trending topics related to target audience.
- Optimized content for SEO purposes.
- Reviewed user feedback and comments to improve content quality.
- Analyzed competitors' activities on different platforms for benchmarking purposes.
- Responded promptly to customer queries on social media accounts.
- Generated reports regarding the success of social media initiatives.
- Organized giveaways or contests on social networks as part of promotional activities.
- Stayed up-to-date on social media and digital content trends to engage on trending topics and share best practices.
- Produced videos by writing scripts, editing and posting final creative.
Legal Secretary
Ministry of Justice and Education Law
, Canada
02.2017 - 05.2019
- Provided legal assistance and support by drafting/typing legal documents (i.e Bills of Cost, Summons, Trial Briefs, Chambers Records, Factums and Affidavits) and ensured legal documentation complied with statutory/judicial/legal standards and Rules of Court
- Coordinated with opposing counsel, trial coordinator offices, clients and lay litigants for mediations and arbitrations
- Conducted on-line searches using various registries and legal databases (i.e Land Titles Registry, Personal Property Registry, QP LegalEze, and QuickLaw) and prepared reports on findings
- Notified civilian and police witnesses through subpoenas regarding legal requirements
- Coordinated court schedules for hearings and trials
- Scheduled and organized meetings with attention to detail
- Maintained diary system for legal counsel to ensure timely responses to correspondence
- Oversaw records management system operations including disposal, archiving and retrieving files
- Ensured accuracy in multiple business documents
- Prepared documentation for retainer contracts for ad hoc legal counsel
Sales Assistant
Hub Financial
Victoria, BC
05.2014 - 02.2017
- Provided comprehensive training to brokers regarding Hub's service portfolio and benefits
- Strengthened broker capabilities for successful client engagements
- Educated and assisted brokers on delivering and pursuing opportunities by promoting the use of HUBMasterworks, HUBCompass, HUBForce and HUBArchitect
- Assisted brokers in product selection using carrier wholesaler network
- Trained brokers on HUBLINK and back-office platforms.
- Marketed and promoted broker events hosted by Hub
- Fostered development of broker connections
- Analyzed market trends to scout potential producers for Hub Financial Inc
- Served as a pivotal resource for providing value-added services to brokers
- Coordinate recurring discussions for marketing and maintain accurate documentation
- Handled daily communications through calls, emails, and mail
- Executed data entry tasks efficiently.
- Conducted training sessions on Hub's services and value proposition
- Arranged meetings effectively
- Coordinating evaluation and allocation of life insurance submissions and portfolios
- Coordinating procurement of marketing materials, investment brochures and insurance documents
- Marketed and promoted events organized by HUB for advisors
- Fostered development of broker connections
- Utilized LifeGuide software to quote life insurance
- Distributed CE Certificates and entered data into Wealth Serve MGA software
Cashier/Customer Service
Country Grocer
Victoria, BC
11.2013 - 09.2014
- Strengthened client relations to improve overall service experience.
- Handled incoming calls and inquiries effectively
- Maintained till balance to ensure financial accuracy at opening and closure.
- Gained comprehensive knowledge of till operations.
- Mastered printing and sales functions using BCLC Lotto terminal
Administrative Secretary
Sidney Business Association
01.2010 - 08.2012
- Organized and compiled data, statistics, and relevant information
- Assisted visitors and guided them to relevant contacts or services
- Directed phone calls and messages through the switchboard
- Facilitated effective coordination of employer's meetings and appointments
- Coordinated internal and external information flow effectively
- Handled social media and website advertisements
- Tracked bookings and processed various payment forms
- Assisted with town-related inquiries and recommended local points of interest
Education
High School Diploma -
Parkland Secondary
Sidney, BC01.2011
Skills
- Workflow Optimization
- Expense Reporting
- Invoice Processing
- Letter preparation
- Calendar Management
- Meeting planning
- Scheduling
- Database Management
- Research
- Document Control
- Clerical Support
- Quality Assurance
- Data Entry
- Social Media and Promotions
- Account Management
- Administrative Support
- Product branding
- Computer Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Interests
Graphic Design
Video Editing
Content Strategizing
Photography
Content Creating
Research
Reading
Gardening
Exploring
Work Preference
Work Type
Part TimeFull TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsPaid sick leaveTimeline
Social Media Assistant
The Broker Social
01.2023 - Current
Social Media Content Creator
Self
06.2017 - 01.2023
Legal Secretary
Ministry of Justice and Education Law
02.2017 - 05.2019
Sales Assistant
Hub Financial
05.2014 - 02.2017
Cashier/Customer Service
Country Grocer
11.2013 - 09.2014
Administrative Secretary
Sidney Business Association
01.2010 - 08.2012
High School Diploma -
Parkland Secondary
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