Tanya Collins
Goleta
Summary
Customer Service Representative with a strong background in client relationship management and team collaboration. Committed to enhancing customer satisfaction and fostering partnerships to drive business growth. Leverages skills to support organizational objectives and deliver exceptional service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Assistant Manager
Jiffy Lube
Goleta
05.2025 - Current
- Greet and check in customers as they enter the parking lot
- Recommended services for customer vehicles
- Ring up customers after services
- Managed store opening and closing processes, ensuring operational efficiency and compliance with safety standards.
- Transported daily deposits to the bank, guaranteeing secure handling and accurate record-keeping of funds.
- Maintained clean shop environment, promoting safety and enhancing overall customer experience.
Assistant Manager
Miners hardware
Goleta
07.2020 - 05.2025
- Delivered exceptional customer service to enhance satisfaction and loyalty.
- Processed customer transactions to ensure smooth checkout experience
- Monitored employee task completion to maintain operational efficiency.
- Managed banking transactions to ensure accuracy and support daily operations.
- Conducted regular inventory checks to maintain stock levels
- Opening/closing store
- Performed general cleaning duties to maintain a tidy environment
Cashier/Sales Associate
Lemon & Lei
Ventura
10.2019 - 06.2020
- Provided customer support by greeting visitors and fulfilling their needs.
- Check out customers
- Conducted end-of-day cash register count to confirm accurate sales totals.
- Managed store opening and closing processes to ensure secure operations.
- Restocked shelves to ensure product availability
- Maintained cleanliness of store by regularly tidying and organizing areas.
Veterinary Assistant
Ohana Pet Hospital
Ventura
01.2017 - 02.2019
- Assisted Veterinarians in restraining patients for examinations, ensuring safety and comfort.
- Delivered injections to support treatment plans established by Veterinarians.
- Performed venipuncture to collect blood samples for testing.
- Measured and recorded vital signs to support accurate diagnosis and effective patient care.
- Collected detailed patient history during examinations.
- Maintain cleanliness of office
Veterinary Assistant/Receptionist
Pet Headquarters
Camarillo
02.2016 - 01.2017
- Facilitated client check-ins and managed billing procedures to streamline front desk operations
- Schedule appointments
- Supported restraint and back office duties to enhance animal safety and care
- Answer multi line phone
- Executed thorough cleaning of office spaces to ensure a hygienic environment for clients and pets
- Maintained orderly filing of charts to support efficient record-keeping.
Caregiver
Jordan Family trust
Atascadero
06.2014 - 08.2015
- Assisted with bathing to enhance patient hygiene and overall well-being.
- Maintain and administer prescribed medications
- Performed light cooking and housework to maintain a clean and inviting living space.
Medical Assistant
Dr. Mesipam's office
Montecito
04.2012 - 06.2014
- Administering injections
- Venipuncture
- Collected essential vital statistics to monitor patient health status.
- Charted and filed patient records to maintain accurate medical documentation and support patient care.
- Engaged with patients to provide support, answer questions, and ensure a positive experience.
- Handled incoming calls on multi-line phone system, ensuring efficient communication and appointment scheduling.
Extern
Dr. Villaveces Office
Ventura
11.2011 - 01.2012
- Measured patient vitals to ensure accurate health assessments during consultations
- Administered allergy skin tests to support patient diagnosis under physician supervision
- Scheduled patient appointments to optimize daily operations at front desk
- Answering multi-line phones
Retail Manager
Piercing Pagoda
Ventura
10.2005 - 05.2010
- Supervised and scheduled staff to optimize store operations.
- Executed opening and closing tasks to ensure store readiness and customer satisfaction.
- Processed daily cash deposits to uphold accurate financial records.
- Interviewing, hiring
Shift Supervisor
Dippin' Dots
Ventura
09.2004 - 10.2005
- Coordinated interview process for potential hires, enhancing team staffing
- Executed store opening and closing procedures to ensure operational readiness
- Managed incoming shipments for inventory control and organization
Education
Medical Assistant (AAS) -
Charter College
Oxnard, CA01-2012
Skills
- Retail experience
- Customer support
- Cash operations
- Inventory management
- Product promotion and demos
- Scheduling and time management
- Multi-line phone systems
- Attention to detail
- Training
- Team collaboration
- Microsoft Office proficiency
- Basic math skills
- Complaint resolution
- Client rapport building
- Communication skills
- Leadership
- File organization and filing
Certification
- CDL
- Driver's License
- Certified Clinical Medical Assistant (CCMA)
Personal Information
- Willing To Relocate: Ventura County, CA
- Authorized To Work: US for any employer
Timeline
Retail Assistant Manager
Jiffy Lube
05.2025 - Current
Assistant Manager
Miners hardware
07.2020 - 05.2025
Cashier/Sales Associate
Lemon & Lei
10.2019 - 06.2020
Veterinary Assistant
Ohana Pet Hospital
01.2017 - 02.2019
Veterinary Assistant/Receptionist
Pet Headquarters
02.2016 - 01.2017
Caregiver
Jordan Family trust
06.2014 - 08.2015
Medical Assistant
Dr. Mesipam's office
04.2012 - 06.2014
Extern
Dr. Villaveces Office
11.2011 - 01.2012
Retail Manager
Piercing Pagoda
10.2005 - 05.2010
Shift Supervisor
Dippin' Dots
09.2004 - 10.2005
Medical Assistant (AAS) -
Charter College