Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Campbell

Toronto,ON

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

8
8
years of professional experience

Work History

Temporary Assistant Manager

Ardene
12.2023 - 04.2024
  • Responsible for scheduling employees, training and hiring new employees
  • Assisting in the implementation of strategies to achieve the store's sales and profit budgets
  • Oversee all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team
  • Providing excellent customer service and coaching their team accordingly and comply with all head office requests regarding store operations


Customer Sales Representative

National Money Mart
12.2021 - 01.2023
  • Informed customers about billing procedures
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations


Seasonal Customer Sales Representative

Sick Kids Foundation
04.2021 - 09.2021
  • Educated customers on special pricing opportunities and company offerings
  • Made inbound/outbound calls
  • Identified and engaged prospective customers
  • Gathered and report customer feedback
  • Performed basic data entry
  • Educated customers and increased their brand awareness and interest
  • Managing donations, balancing and reconciling cash flow

Insurance Sales Representative/Call Center Agent

Optima Communications (Scotia Bank)
03.2018 - 04.2021
  • Made outbound calls
  • Building reports with clients
  • Designing and implanting effective marketing strategies to sell insurance plans
  • Appraising the demands of individual customers and selling the suitable protection plans
  • Hitting the highest sales targets bi-weekly
  • Evaluated customers credit card accounts and information to assess current issues and determine potential solutions
  • Delivered high level of service and support to each customer, paving way for future opportunities.

Third Key Holder

Ardene
02.2016 - 03.2018
  • Assisted in opening and closing of location, including cash handling and deposits
  • Performed visual merchandising and audits
  • Completed daily office duties including checked emails and printed paperwork
  • Provided excellent customer service, made refunds and exchanges as necessary
  • Oversaw unloading of shipments and planned storage layouts.

Education

Pre-Business Program

George Brown College
05.2018

High School Diploma -

C.W. Jefferys Collegiate Institute
06.2015

Skills

  • Effective Time Management
  • Fast Learner
  • Strong Oral and Written Communication Skills
  • Strong Microsoft Office (Excel, Word, PowerPoint) and very computer savvy
  • Detail Oriented and Excellent Problem-Solving Skills
  • Leadership, Interpersonal and Strong Organizational Skills
  • Customer Relations
  • Business Development Understanding

Timeline

Temporary Assistant Manager

Ardene
12.2023 - 04.2024

Customer Sales Representative

National Money Mart
12.2021 - 01.2023

Seasonal Customer Sales Representative

Sick Kids Foundation
04.2021 - 09.2021

Insurance Sales Representative/Call Center Agent

Optima Communications (Scotia Bank)
03.2018 - 04.2021

Third Key Holder

Ardene
02.2016 - 03.2018

Pre-Business Program

George Brown College

High School Diploma -

C.W. Jefferys Collegiate Institute

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