Tanya Butler
Whitehorse,YT
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Professional to the next level.
Overview
2
2
years of professional experience
Work History
Costumer Service Manager
Walmart
04.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Office Administration/Accounting Clerk
Yukon College
Whitehorse, YT05.2014
Skills
- Data Entry
- Clerical Support
- Multitasking
- Customer Service
- Verbal Communication
- Attention to Detail
- Conflict Resolution
- Dependable and Responsible
- Organizational Skills
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Costumer Service Manager
Walmart
04.2022 - Current
Office Administration/Accounting Clerk
Yukon College
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