Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Tanya Brown

Strathmore,AB

Summary

Proven Operations Manager with a track record of enhancing customer experience at T and T Storage and Blackfoot Diner. Excelled in customer service and problem-solving, boosting customer loyalty and operational efficiency. Skilled in multitasking and teamwork, adept at driving significant improvements in customer satisfaction and team performance.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Manager, Customer Experience

T and T Storage
08.2011 - Current
  • Greeted customers entering office and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about storage policies and addressed customer concerns.
  • Contributed to office success by maintaining high standards of cleanliness throughout the facility.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Operations Manager, Customer Experience, Server

Blackfoot Diner
05.2001 - 09.2022
  • Improved operational efficiency by overseeing daily activities and implementing streamlined processes.
  • Developed strategic plans to enhance productivity and reduce operational costs.
  • Enhanced team performance with targeted training programs and continuous feedback.
  • Managed cross-functional teams for seamless project execution and delivery.
  • Managed vendor relationships to ensure quality and cost-effectiveness.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

County Central High School
Vulcan, AB
06.2001

Skills

  • Customer empathy
  • Customer acquisition
  • Customer service
  • Customer feedback management
  • Problem-solving
  • Time management
  • Reliability
  • Teamwork
  • Multitasking
  • Attention to detail

Languages

English

Certification

Canadian Food Safety

WHIMS

CPR

AGLC- -Lottoery

AGLC- ProServe

Timeline

Operations Manager, Customer Experience

T and T Storage
08.2011 - Current

Operations Manager, Customer Experience, Server

Blackfoot Diner
05.2001 - 09.2022

County Central High School

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Tanya Brown