Tanya Brown
Burford,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Sales Consultant
Brant Overhead Door
Brantford, ON
09.2019 - Current
- Increase sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Maintained sense of urgency in answering customer questions and requests through email, social media or voice message.
- Managed sales workflow from incoming requests, on site assessments, quoting and closing sales.
- Serving customers in showroom and on site.
- Conduct on site assessments gathering information required to quote jobs accurately.
- Generate estimates and quotes.
- Manage social media accounts.
- Handle deposits and payments.
- Schedule future and day to day jobs
- Follow up with existing customers to provide additional support and address concerns
- Provide sales and customer service assistance to walk-in traffic.
Photographer
Tanya Brown Photography
Brant, ON
04.2016 - Current
- Provide clients with candid photography for families, newborns and couples in natural settings.
- Utilize various types of camera equipment to capture best possible shots.
- Marketing knowledge to establish future jobs.
- Verbal and written communication with clients to establish clear expectations before, during and after photo sessions.
- Proficiency with Photoshop and Lightroom software
- Assist clients with creative ideas for photography needs
- Plan and prepare for on-location and studio shoots
- Schedule and book locations for photo shoots.
Before and After School Program Supervisor
Burford Co-Operative Preschool
Burford, ON
09.2014 - 09.2018
- Planned and implemented activities to promote creative, intellectual, social, emotional and physical growth of each child.
- Clear verbal and written communication was used to communicate to staff and parents through calendars, newsletters, and daily documentation.
- Planned and prepared snacks following Canada's food guide.
- Supervised and ensured safety and well being of all children at all times.
- Proven ability to develop and implement creative solutions to complex problems
- Passionate about learning and committed to continual professional development.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with ministry standards
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review
Registered Early Childhood Educator
Burford Co-Operative Preschool
Burford, ON
05.2009 - 09.2018
- Protected children in-class, outdoors and off-site with observational skills and positive reinforcement for good behavior.
- Created safe and nurturing learning environment.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Verbal and written communication with parents, co-workers and supervisors.
- Worked with children from infant to school age
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Supervised student teachers to provide objective feedback
Education
Ontario College Diploma - Early Childhood Education
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2008
High School Diploma -
Assumption College School
Brantford, ON06.2006
Skills
- Customer Service and Assistance
- Time Management
- Sales and Marketing
- Customer Oversight
- Credit and Debt Card Processing
- Cash Register Operations
- Appointment Scheduling
- Billing Procedures
Timeline
Sales Consultant
Brant Overhead Door
09.2019 - Current
Photographer
Tanya Brown Photography
04.2016 - Current
Before and After School Program Supervisor
Burford Co-Operative Preschool
09.2014 - 09.2018
Registered Early Childhood Educator
Burford Co-Operative Preschool
05.2009 - 09.2018
Ontario College Diploma - Early Childhood Education
Mohawk College of Applied Arts And Technology
High School Diploma -
Assumption College School