Tanya Brooks
Rowland Heights
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, exceptional interpersonal skills, analytical thinking, and creativity to solve problems and deliver solutions. Adept at working effectively unsupervised and quickly mastering new skills to contribute to a dynamic team.
Overview
7
7
years of professional experience
2008
2008
years of post-secondary education
Work History
OCTA
Bus driver
Garden Grove
09.2023 - Current
- Safely operate a bus with over 40 passengers in a high-traffic environment while always maintaining politeness and professionalism.
- Enhance customer satisfaction by resolving issues through knowledgeable and friendly service.
- Assist passengers requiring special assistance, including individuals with disabilities, in accordance with the Americans with Disabilities Act (ADA).
- Surpass customer satisfaction by devising creative solutions to problems.
- Maintain a 100% clean driving record.
Shuttle Driver
Douglas parking
Duarte
10.2020 - 08.2025
- Transported passengers between parking facilities and campus.
- Ensured vehicle cleanliness, conducted routine maintenance, and pre-trip checks regularly.
- Assisted passengers and provided excellent customer service consistently.
- Trained new drivers on shuttle operations and company procedures effectively.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
Bus Driver
PCAM
Anaheim
08.2018 - 08.2019
- Operated buses safely while adhering to company protocols and traffic regulations.
- Communicated effectively with passengers regarding routes and schedules.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
Education
Alexander Hamilton High
Los Angeles, CASkills
- Commercial driving
- Customer service
- Safety compliance
- Dependable & reliable
- Time management
- Communication
- Problem solving
- Decision making
Timeline
OCTA
Bus driver
09.2023 - Current
Shuttle Driver
Douglas parking
10.2020 - 08.2025
Bus Driver
PCAM
08.2018 - 08.2019
Alexander Hamilton High
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