Tanya Boutilier
Northwest Cove ,NS
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Cleaner
Hubbards Family Dental Clinic
04.2016 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Fill in Receptionist
Hubbards Family Dental Clinic
09.2014 - Current
- Enhanced customer satisfaction by promptly answering phone calls and addressing inquiries.
- Streamlined office operations for improved efficiency by maintaining a well-organized reception area.
- Provided exceptional customer service, greeting visitors with a welcoming demeanor and directing them to appropriate personnel or areas.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations and minimal conflicts.
- Performed administrative tasks such as filing, photocopying, and data entry to support office staff and ensure timely completion of projects.
- Improved internal communication by taking detailed messages for staff members when they were unavailable or out of the office.
- Ensured confidentiality of sensitive information through proper handling of documents and adherence to company policies.
- Facilitated positive first impressions with professional attire, demeanor, and courteous interactions with clients and visitors alike.
- Boosted overall workplace morale by maintaining a clean, inviting reception area that promoted a positive work environment for both employees and visitors alike.
- Prioritized tasks effectively, managing multiple responsibilities and deadlines without compromising the quality of work or customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Contributed to a positive company reputation by consistently displaying professionalism, competence, and a strong work ethic.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Drugstore / Natural Food Clerk
Sobeys
09.1994 - 07.2011
- Assisted customers in finding products, resulting in increased sales and positive feedback.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Demonstrated extensive product knowledge, guiding customers toward informed purchasing decisions.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Managed inventory levels effectively, ensuring adequate stock while minimizing waste due to spoilage or expiration.
- Conducted routine equipment maintenance checks, addressing any issues proactively for continuous operation efficiency.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Implemented creative merchandising techniques that showcased products attractively, driving sales growth in key categories.
- Handled customer complaints professionally by offering suitable solutions or referring them to management when necessary.
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
- Demonstrated advanced product knowledge, item locations, pricing and stock levels.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Pleasantly greeted customers and provided prompt and courteous service.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Operated cash register to accurately process and record customer payments.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
Education
Clerk Typist
Lunenburg Regional Vocational School
Bridgewater, NS06.1988
High School Diploma -
Chester Municipal High School
Chester06.1987
Skills
- Chemical Handling
- Waste Management
- Quality Assurance
- Health and Safety Compliance
- Customer Service
- Supply Inventory Management
- Customer service orientation
- Attention to detail
- Professional appearance
- Time management
- Inventory management
- Efficient cleaning techniques
- Confidentiality awareness
- Teamwork abilities
- New Employee Training
Languages
English
Professional Working
I enjoy making crafts in my spare time.
I make crafts out of local rocks , pebbles and driftwood along with my friend Paula. We have a Facebook page together called Coastal Cove crafts where you will find unique one of a kind homemade crafts . Together we go to local craft shows to display our products.
Timeline
Cleaner
Hubbards Family Dental Clinic
04.2016 - Current
Fill in Receptionist
Hubbards Family Dental Clinic
09.2014 - Current
Drugstore / Natural Food Clerk
Sobeys
09.1994 - 07.2011
Clerk Typist
Lunenburg Regional Vocational School
High School Diploma -
Chester Municipal High School
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