Summary
Overview
Work History
Education
Skills
Volunteer Experience
Highlightsofexpertise
Languages
Timeline
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Tanya Bourdeau

Montreal,Canada

Summary

Experienced communications manager skilled in customer experience, social media, and project management. Proactive and dynamic, I excel at executing high-profile campaigns, managing budgets, and leading cross-functional teams. I have a proven track record of overseeing entertainment-related projects, collaborating with stakeholders, and driving engagement. My passion for pop culture, consumer behavior, and trends in entertainment and travel fuels my ability to deliver results under tight deadlines and adapt to evolving project requirements.

Overview

7
7
years of professional experience

Work History

Senior Social Manager- (Stretch Assignment)

Airbnb Canada
07.2024 - Current
  • Leading a stretch assignment with agents to proactively search for opportunities for positive engagement on social.
  • Build and streamline the new Newsjacking and Social Rapid Response team.
  • leading multi-channel campaigns, ensuring timely delivery and collaboration across teams.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Collaborate with cross-functional teams to develop and execute social strategies, leveraging viral trends and pop culture.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Supervisor, Social Media

Luxury Retreats Airbnb
05.2020 - Current
  • Lead and oversea a team of 9 Support Ambassadors
  • Ensured day-to-day management duties, including schedules, time off approval and HR issues
  • Motivate and drive team success through performance enhancement initiatives such as weekly coaching, monthly reviews and on-the-job training
  • Develop and recommend business improvements initiatives to support department head in delivering business goals
  • Collaborate with cross-functioning teams to remove blockers and together deliver the mandate of service excellence
  • Work closely with fellow global and regional team leads in addition to maintaining a strong connection with cross functional partners
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Manager, Trip Designer

Luxury Retreats Airbnb
08.2019 - 05.2020
  • Led and oversaw a team of 20+ Trip Designers to deliver world-class hospitality to a global audience
  • Ensured day-to-day management duties, including schedules, time off approval and HR issues
  • Motivated and drove team success through performance enhancement initiatives such as weekly coaching, monthly reviews and on-the-job training
  • Developed and recommended business improvements initiatives to support department head in delivering business goals
  • Collaborated with cross-functioning teams to remove blockers and together deliver the mandate of service excellence
  • Managed escalations from guests and partners, providing resolutions and service recovery

Lead, Guest Experience

Luxury Retreats Airbnb
08.2018 - 08.2019
  • Managed a team of 10+ Personal Concierges to deliver world-class hospitality focused in the US & Canada market
  • Delivered against the business’ overall objectives for sales, customer satisfaction and efficiency
  • Listened closely to each customer's needs and determined the best possible response and solution

Supervisor, Rooms Division

La Place D’Armes Hôtel
01.2018 - 08.2018
  • Held accountable for the management of front desk, maintenance and housekeeping operations
  • Ensured high-quality assurance for room inspections, paying attention to details specific to VIPs and their requests
  • Managed HR functions such as hiring, training, performance evaluation and progression plan for the team
  • Evaluated industry and competitive trends to understand changes in guest needs and expectations
  • Developed department incentive and staff motivation program, instilling an empowerment culture environment

Education

Diploma of Studies - Tourism Management

Champlain College
01.2012

Skills

  • Operational Improvement
  • Stakeholder Collaboration
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Project Management
  • Trend Monitoring & Pop Culture Awareness
  • Customer Satisfaction Strategy
  • Strategic Planning
  • Team Building & Oversight
  • Cross-Functional Teamwork

Volunteer Experience

  • Member of Group Antonopoulos Social Committee, 2014
  • Event Planner for Social Events with the Montreal Ukrainian Community, 2011 - 2014
  • Active Fundraising for the Champlain College Tourism Program, 2008 - 2012

Highlightsofexpertise

  • Loyalty & Retention Growth
  • Operational Improvement
  • Project Management
  • Client Engagement Maximization
  • Customer Satisfaction Strategy
  • Team Building & Oversight
  • Customer Satisfaction Improvement
  • Customer Excellence Assessment
  • Customer Needs Identification

Languages

English
Native or Bilingual
French
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Senior Social Manager- (Stretch Assignment)

Airbnb Canada
07.2024 - Current

Supervisor, Social Media

Luxury Retreats Airbnb
05.2020 - Current

Manager, Trip Designer

Luxury Retreats Airbnb
08.2019 - 05.2020

Lead, Guest Experience

Luxury Retreats Airbnb
08.2018 - 08.2019

Supervisor, Rooms Division

La Place D’Armes Hôtel
01.2018 - 08.2018

Diploma of Studies - Tourism Management

Champlain College

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Tanya Bourdeau