Tanya Boone

• Assisted employers in Whitehorse and rural communities with understanding worker's safety and compensation systems to fulfill obligations for successful participation.
• Identified and developed educational programs, training sessions, and workshops to enhance employer knowledge.
• Implemented a streamlined intake protocol to handle confidential employer files while adhering to the requirements of the YWSCB Act, decisions, and appeals
• Conducted investigations and assessed complaints and inquiries, generating reports outlining findings along with recommended informal resolutions while ensuring employer advice aligned with YWSCB Act while collaborating with YWSCB.
• Provided guidance to Employers regarding workplace health and safety legislation and assessments, enhancing their appeal strategies.
• Collaborated with the Workers’ Safety and Compensation Board to develop, enhance, and implement new programs and services tailored for employers
• Actively participated in the Stakeholder Advisory Committee, Policy Working Group, and Prevention and Safety Advisory Committee of YWSCB Board of Directors.
• Managed day-to-day operations of the program including monitoring expenditures and ensuring compliance with regulations.
• Enhanced reporting of financial data on quarterly reports, including highlights of accomplishments and qualitative data on Employers' views and plans for the following quarter aligned with strategic vision.
• Researched, analyzed, and made recommendations for the annual program budget preparation.
• Drafted new policies in accordance with established standards and guidelines.

Executive Director Assistant (Unofficial)

Whitehorse, YT

Yukon Chamber of Commerce/March 2023 to Current

• Reviewed resumes, applications, and other pertinent documents prior to interviews.
• Interviewed potential participants to determine eligibility.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various organization programs.
• Provided administrative support for the executive director, including handling emails, scheduling appointments, and managing calendars.
• Assisted in developing marketing strategies to promote awareness of the organization's mission and services offered.
• Collaborated with board members on long-term planning initiatives for organizational growth.
• Enhanced public awareness of mission by leveraging outreach efforts, advocacy work, and online presence.
• Delivered speeches and attended industry conferences to promote company image and engage with membership.
• Resolved customer inquiries and complaints requiring management-level escalation.

• Provided exceptional customer service in a fast-paced regulatory environment with time-sensitive deadlines
• Processed applications by evaluating eligibility criteria in accordance with current legislation, acts, policies, and directives.
• Efficiently processed various types of financial transactions on a daily basis, such as debit and credit card payments, cash payments, and cash reconciliation
• Maintained a comprehensive database of confidential client documents, ensuring easy accessibility and accurate record-keeping.
• Ensured adherence to proper documentation procedures for vehicle registration and drivers licenses processes.
• Received training in the policies and procedures outlined in the ATIPP Act.
• Utilized extensive knowledge of Vehicle Registration Mainframe and YuDRIV to streamline processes
• Utilized MS Office suite applications such as Outlook, Word, Excel, etc. to generate brand-compliant documentation

• Worked closely with vendors and suppliers throughout the negotiation process for better pricing options.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Developed and implemented successful sales strategies to increase group sales.
• Created comprehensive reports on group sales performance for management review.
• Developed and implemented strategies to increase customer satisfaction and sales growth.
• Performed administrative tasks such as creating contracts and invoices.
• Maintained accurate records of all transactions related to group sales activities.
• Resolved customer complaints regarding sales and service.
• Organized training sessions for new staff members on best practices for handling group sales inquiries.
• Provided support during large-scale events such as conventions, conferences, or trade shows.
• Recruited, hired, trained, mentored, evaluated performance of team members in the department.
• Ensured compliance with company policies and procedures related to group sales operations.

• Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
• Verified accuracy of invoices and account balances.
• Investigated any discrepancies between invoices and purchase orders prior to processing payments.
• Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.

• Provided customer service to clients, including answering questions and resolving issues.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Developed appropriate quotes based on risk information.
• Identified potential risks associated with policyholders and offered appropriate solutions.
• Contacted underwriters and submitted forms to obtain binder coverage.
• Explained coverage options to potential policyholders, answering questions or concerns.
• Monitored clients' insurance coverages to ensure changing needs were met.
• Achieved repeat business and referrals through personalized services.
• Developed relationships with clients and other insurance professionals to ensure client satisfaction.
• Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
• Maintained accurate records of all policy information in company database.

• Developed itineraries for clients based on their individual needs and budget constraints.
• Asked open-ended questions to best understand client needs and determine best travel offerings.
• Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Identified opportunities for cost savings through efficient use of resources such as consolidating flights for multiple passengers traveling together.
• Monitored industry trends in order to stay up-to-date on changes in pricing or policies that could affect customer bookings.
• Researched hotels and airfare options to best meet client needs and expectations.
• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Monitored changes in travel reservations and informed clients of any updates or adjustments.
• Prepared detailed invoices outlining costs associated with each trip booked.
• Built and maintained strong relationships with vendors and suppliers in the travel industry.
• Attended trade shows and conventions in order to network with potential partners and promote services offered by the agency.
• Analyzed industry trends to develop competitive strategies.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Developed and implemented successful sales strategies to meet business goals.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.