Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Tanya Blue

Brantford,on

Summary

Dynamic professional with a proven track record, excelling in office management and customer relations. Skilled in streamlining operations and enhancing team productivity, I have effectively implemented CRM software, boosting lead conversion rates. Demonstrates exceptional organizational skills and a commitment to maintaining confidentiality, fostering long-term partnerships through outstanding administrative support and interpersonal abilities.

Overview

19
19
years of professional experience

Work History

Office Manager

DSS Trucking Services Ltd
03.2016 - 12.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Cold Caller

DSS Cold Callers
03.2016 - 12.2019
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
  • Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
  • Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
  • Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
  • Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
  • Generated repeat business from existing clients through proactive relationship management, fostering long-term partnerships.

Personal Support Worker

Private Care
04.2006 - 01.2016
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.

Education

Personal Support Worker

Medix College
Brantford, ON
06.2002

Pauline Johnson Collegiate
Brantford, ON
06.1999

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Scheduling and calendar management
  • Administrative support
  • Document management
  • Clerical support
  • Relationship building
  • Mail handling
  • Scheduling
  • Staff management
  • Employee supervision
  • Conflict management
  • Staff hiring
  • Employee training

Languages

English
Native or Bilingual

Timeline

Office Manager

DSS Trucking Services Ltd
03.2016 - 12.2024

Cold Caller

DSS Cold Callers
03.2016 - 12.2019

Personal Support Worker

Private Care
04.2006 - 01.2016

Personal Support Worker

Medix College

Pauline Johnson Collegiate

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Tanya Blue