Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanya Blair

Client Care Coordinator
Desert Hot Springs

Summary

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admissions Representative/ Case Manager

Coachella Valley Recovery Center
03.2025 - Current
  • Served as the first point of contact for prospective clients and families seeking treatment, providing compassionate, non-judgmental guidance through the admissions process.
  • Conducted pre-screening assessments to determine appropriate level of care and program fit, collaborating with clinical staff for placement decisions.
  • Verified insurance benefits and obtained prior authorizations, clearly communicating financial responsibilities and options to clients.
  • Coordinated with case managers, referring professionals, and internal departments to ensure a smooth and timely admission experience.
  • Maintained accurate documentation and compliance with HIPAA and state/federal regulations throughout the intake and admissions process.
  • Supported clients and their loved ones through crisis moments, helping reduce barriers to care and encouraging engagement with recovery.

Case Manager/ Tech Supervisor

Coachella Valley Recovery Center
03.2024 - Current
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Developed and maintained staff schedules to ensure optimal coverage, balancing business needs with employee availability.
  • Monitored and managed employee timecards, ensuring accuracy in hours worked, PTO, and compliance with company policies and labor laws.
  • Coordinated shift swaps and managed last-minute changes while minimizing disruptions to operations.
  • Collaborated with leadership to forecast staffing needs and adjusted schedules accordingly.
  • Ensured payroll deadlines were met by verifying and approving timecard submissions in a timely manner.
  • Consistently improved scheduling efficiency and reduced overtime costs through strategic planning and proactive communication.
  • Oversaw day-to-day operations of the treatment facility to ensure a safe, supportive, and structured environment for clients and staff.
  • Ensured compliance with state and federal guidelines, accreditation standards, and internal policies related to health, safety, and client rights.
  • Ensured compliance with state and federal guidelines, accreditation standards, and internal policies related to health, safety, and client rights.

Behavioral Health Technician

Coachella Valley Recovery Center
02.2023 - Current
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
  • Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
  • Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
  • Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
  • Utilized creative problem-solving abilities to address complex patient needs and overcome barriers to treatment success, all while maintaining a high level of professionalism and ethical conduct.
  • Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
  • Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.

Client Care Coordinator

Desert View Recovery
09.2022 - 01.2023
  • Managed caseload of 10-12 clients.
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Provided information and referrals to community partners and other treatment providers.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.

Lead Behavioral Health Technician

Desert View Recovery Communities
09.2020 - 09.2022
  • Facilitated on-site activities, support groups and outings for clients.
  • Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Charted on each patient daily.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Shift Lead

Taco Bell
08.2018 - 09.2020
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Southeastern High School
Miami Lakes, Fl
06.2022 - 12.2022

Certificate of Completion - Addiction Counseling

Sober College School of Addiction Studies
Sherman Oaks, CA
05.2001 -

Skills

    Claims Processing

    Quality assurance

    Interdepartmental collaboration

    Care Planning

    Documentation

    Case management

    Strategic planning

    Insurance practices

    Organizational skills

    Goal Setting

    Patient education

Certification

Certified [RADT-1], [CCAPP]- [2022-2023]

Timeline

Admissions Representative/ Case Manager

Coachella Valley Recovery Center
03.2025 - Current

Case Manager/ Tech Supervisor

Coachella Valley Recovery Center
03.2024 - Current

Behavioral Health Technician

Coachella Valley Recovery Center
02.2023 - Current

Client Care Coordinator

Desert View Recovery
09.2022 - 01.2023

Certified [RADT-1], [CCAPP]- [2022-2023]

09-2022

High School Diploma -

Southeastern High School
06.2022 - 12.2022

Lead Behavioral Health Technician

Desert View Recovery Communities
09.2020 - 09.2022

Shift Lead

Taco Bell
08.2018 - 09.2020

Certificate of Completion - Addiction Counseling

Sober College School of Addiction Studies
05.2001 -

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Tanya BlairClient Care Coordinator