Summary
Work History
Skills
Timeline
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Tanya Berg

Wildomar

Summary

With a proven track record at Jack's BBQ On The Water, I excel in enhancing customer satisfaction and streamlining service operations. My expertise in fine-dining and strong leadership has significantly increased beverage sales and improved team efficiency. Skilled in both sanitation practices and time management, I bring reliability and exceptional service to every role.

Work History

Lead Food Server

Jack's BBQ On The Water
  • Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
  • Proactively identified potential bottlenecks in service flow during peak hours, implementing solutions such as additional staffing or table reorganization to optimize efficiency.
  • Demonstrated exceptional knowledge of wine pairings and cocktails, leading to an increase in beverage sales and guest satisfaction.
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
  • Developed strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
  • Assisted in developing and implementing promotional strategies that increased overall restaurant revenue.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
  • Mentored junior servers on upselling techniques that contributed to increased average ticket sales per table served.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery, resulting in minimal customer wait times.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
  • Increased operational efficiency by assisting in menu planning, inventory management, and staff scheduling.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.

Food Server

Saddle Sore Saloon
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.

Realtor

First Team Real Estate
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.

Server

Original Pancake House
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Marie Callender's
  • Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
  • Proactively identified potential bottlenecks in service flow during peak hours, implementing solutions such as additional staffing or table reorganization to optimize efficiency.
  • Demonstrated exceptional knowledge of wine pairings and cocktails, leading to an increase in beverage sales and guest satisfaction.
  • Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
  • Managed high-volume shifts by effectively prioritizing tasks and delegating responsibilities to team members.
  • Developed strong rapport with guests through attentive service and personalized recommendations, leading to increased return visits.
  • Assisted in developing and implementing promotional strategies that increased overall restaurant revenue.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming dining environment.
  • Mentored junior servers on upselling techniques that contributed to increased average ticket sales per table served.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery, resulting in minimal customer wait times.
  • Trained new food servers on proper serving techniques, menu knowledge, and guest interaction to ensure consistency in service quality.
  • Increased operational efficiency by assisting in menu planning, inventory management, and staff scheduling.
  • Assisted management with employee performance evaluations and provided constructive feedback for improvement opportunities.

Skills

  • Reliability and punctuality
  • Exceptional customer service
  • Team building and motivation
  • Sanitation and cleanliness
  • Fine-dining expertise
  • Reservation management
  • Cash handling experience
  • Strong leadership
  • Time management proficiency

Timeline

Lead Food Server

Jack's BBQ On The Water

Food Server

Saddle Sore Saloon

Realtor

First Team Real Estate

Server

Original Pancake House

Server

Marie Callender's

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Tanya Berg