Tanya Behnke

-Development of strategies, policies and goals in relation to corporate requirements for agency initiatives

-Research and analyze proposals for new corporate initiatives

-Lead and coordinate the development of detailed business requirements

-Conduct technical reviews and provide technical support, guidance and recommendations

-Monitor, report, consult and initiate action to address necessary changes or enhancements to operating and processing systems

-Prepare documents for senior management including reports, briefing notes and ministerial correspondence

-Assessed program risks proactively, developing mitigation strategies to address potential issues before they escalate.

-Built strong relationships with stakeholders through effective communication and collaboration.

-Mentored junior staff members to enhance their professional growth and contribute to overall team success.

-Contributed to the development, implementation, and maintenance of new or updated system/applications

-Consulted with stakeholders to identify potential impacts and improvement

-Resolved issues raised by taxpayers and/or benefit recipients, HQ and field staff

-Provided regular task updates to the project lead on the reporting status of tasks, milestones and deliverables

- Improved project timelines by proactively identifying potential risks and bottlenecks in the testing phase.

- Promoted a culture of continuous learning within the team by organizing regular training sessions on testing methodologies and tools, fostering professional growth and development.

- Ensured consistency across all releases with strict adherence to established change management procedures during software deployment phases.

- Managed time effectively while working on multiple projects simultaneously.

- Reduced production errors by conducting comprehensive quality assurance testing on new applications.

- Strengthened client relationships through prompt response to issues reported during user acceptance tests, demonstrating a commitment to excellence in service delivery.

- Elevated product quality with rigorous regression testing before each release cycle.

- Increased collaboration between cross-functional teams through effective communication of test results and recommendations.

- Proven ability to learn quickly and adapt to new situations.

- Worked well in a team setting, providing support and guidance.

- Demonstrated respect, friendliness and willingness to help wherever needed.

- Passionate about learning and committed to continual improvement.

- Reviewed files completed by others when requested to verify accuracy of processing results.

- Provided on the job training to new team members and co-workers.

- Organized and detail-oriented with a strong work ethic.