Tanya Bartley
Minden,ON
Summary
Dynamic and dependable professional with extensive experience in customer service and cleaning at Ogopogo Resort. Recognized for exceptional attention to detail and strong multitasking abilities, consistently delivering outstanding results. Proven track record in fostering teamwork and maintaining high standards of cleanliness and sanitation, ensuring a safe and welcoming environment for all guests.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Diligent with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
House Cleaner
Ogopogo Resort
05.2020 - Current
- Disinfected bathrooms, kitchens, etc. to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Jug City/Shell Gas Bar
Shell Gas Station
11.2023 - 03.2025
- Key holder. Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Bartender
Sandy Lane Resort
05.2022 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server
Joey's Only Seafood Restaurant
03.2007 - 07.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Bartender/Server
Zeke's Thunder/Copperfield's
08.1993 - 02.2003
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Kenner Collegiate
Peterborough, ON06-1992
Skills
- Cleaning and sanitization
- Customer service
- Bathroom sanitation
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Dependable and responsible
- Strong multitasking
- Team player attitude
- Highly reliable
- Customer service expertise
- Responsible alcohol service
Certification
Smart Serve
Smart Serve
Up to date Smart Serve.
Timeline
Jug City/Shell Gas Bar
Shell Gas Station
11.2023 - 03.2025
Bartender
Sandy Lane Resort
05.2022 - 05.2024
House Cleaner
Ogopogo Resort
05.2020 - Current
Server
Joey's Only Seafood Restaurant
03.2007 - 07.2010
Bartender/Server
Zeke's Thunder/Copperfield's
08.1993 - 02.2003
High School Diploma -
Kenner Collegiate
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