Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Baisley

Miramichi,NB

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

33
33
years of professional experience

Work History

PSO

EDSC
Miramichi
11.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Office Administrator

Skytec Satellite Ltd.
Miramichi
06.2008 - 11.2023
  • Coordinated and managed daily administrative operations of the office.
  • Organized and maintained filing systems, including electronic databases and records.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Greeted visitors warmly, handled inquiries and provided general information about the company.
  • Assisted with budget preparation by providing data entry support into financial tracking system.
  • Maintained customer confidence and protected operations by keeping information confidential.
  • Processed invoices on a timely basis according to established procedures.
  • Prepared special reports by collecting, analyzing and summarizing information from various sources.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Processed financial documents, contracts, expense reports and invoices.

Office Clerk

Agropur
Miramichi
02.1991 - 08.2007
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Planned and completed group projects, working smoothly with others.

Education

Bachelor of Building Science - Office Administration

NBCC
Miramichi, NB
06-2008

High School Diploma -

Miramichi Valley High School
Miramichi, NB
06-1990

Skills

  • Organizational Skills
  • Excellent Communication
  • Customer Service
  • Data Entry
  • Calm Under Pressure
  • Analytical
  • Problem-Solving
  • Computer Skills
  • Conflict Resolution
  • Organization and Time Management

Timeline

PSO

EDSC
11.2023 - Current

Office Administrator

Skytec Satellite Ltd.
06.2008 - 11.2023

Office Clerk

Agropur
02.1991 - 08.2007

Bachelor of Building Science - Office Administration

NBCC

High School Diploma -

Miramichi Valley High School

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Tanya Baisley